by Drifty Established Contributor
Established Contributor

Re: Internet keeps dropping

no change still disconnecting 

by
EE Community Support Team

Re: Internet keeps dropping

Hi @Drifty.

 

I'm disappointed to see that you broadband connection is still dropping.

 

I recommend giving our technical support team a quick call to give them this update. They will then be able to escalate this further.

 

Please let us know how you get on.

 

Chris

 

 

by Drifty Established Contributor
Established Contributor

Re: Internet keeps dropping

Got a new router on the way if this dont work then there nothing left other then replace the whole line from my place all the way to junction box

by
EE Community Support Team

Re: Internet keeps dropping

Fingers crossed that sorts the problem out, @Drifty.

 

Keep us updated, I'm sure there are a few people on here that would be interested in the outcome.

 

Chris 🙂

by Drifty Established Contributor
Established Contributor

Re: Internet keeps dropping

ok new router arrived and has been up and running for 19 hours so far (touch wood) it been ok no disconnect or lag give you another update in 5 days or so

by
EE Community Support Team

Re: Internet keeps dropping

Fantastic, fingers crossed. 🙂

 

Look forward to hearing from you.

 

Chris

by Drifty Established Contributor
Established Contributor

Re: Internet keeps dropping

is there a way to turn off lease time it keeps disconnecting the xbox

by
EE Employee

Re: Internet keeps dropping

Hi @Drifty

 

Maybe @XRaySpeX will be able to assist.

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: Internet keeps dropping

The Lease Time defaults to Forever. You can only make it shorter!

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Drifty Established Contributor
Established Contributor

Re: Internet keeps dropping

ok well I'm still having problems then xbox keeps losing internet both wired and wireless there no report in the log about lost of single or anything other then lease time is up for xbox

by Grand Master
Grand Master

Re: Internet keeps dropping

You sure the XBox is not setting its own IP & therefore lease time? You sure the router has Lease Time = Forever?

 

Please post verbatim this log msg about lease time up.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Drifty Established Contributor
Established Contributor

Re: Internet keeps dropping

17:25:18, 16 Sep. Device connected: 192.168.1.73, 50:1a:c5:c9:a2:14, XboxOne, lease time is 172800 seconds
17:25:17, 16 Sep. Device connected: 192.168.1.73, 50:1a:c5:c9:a2:14, XboxOne, lease time is 172800 seconds
17:25:05, 16 Sep. Device connected: 192.168.1.73, 50:1a:c5:c9:a2:14, XboxOne, lease time is 172800 seconds
17:13:33, 16 Sep. Device connected: 192.168.1.73, 50:1a:c5:c9:a2:14, XboxOne, lease time is 172800 seconds
17:13:30, 16 Sep. Device connected: 192.168.1.73, 50:1a:c5:c9:a2:14, XboxOne, lease time is 172800 seconds
17:13:27, 16 Sep. Device connected: 192.168.1.73, 50:1a:c5:c9:a2:14, XboxOne, lease time is 172800 seconds
17:13:26, 16 Sep. Device connected: 192.168.1.73, 50:1a:c5:c9:a2:14, XboxOne, lease time is 172800 seconds

 

this one of the time it just kept disconnecting 

 

and I cant find the lease setting in the router

by Grand Master
Grand Master

Re: Internet keeps dropping

Duh! That's a Lease Time of 2 days!

 

Set it Forever under DHCP.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Drifty Established Contributor
Established Contributor

Re: Internet keeps dropping

i'v disable it 

by Grand Master
Grand Master

Re: Internet keeps dropping

Disabled what? You can't disable the DHCP or it won't work.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Drifty Established Contributor
Established Contributor

Re: Internet keeps dropping

yeh I changed it to forever we see how it goes

by Drifty Established Contributor
Established Contributor

Re: Internet keeps dropping

I was getting dns address problems also so I changed the dns address 

 

For those who may want to try this login to router http://192.168.1.1 and then go to ADVANCED in broadband setting u see

DNS IP Address it be auto change to manual

then Primary DNS 8.8.8.8  

Secondary DNS 8.8.4.4

then click save setting

 

so far that stop the dns address problem

 

 

by
EE Employee

Re: Internet keeps dropping

Thank you for your solution @Drifty.

 

Hope it can assist others.

 

Many thanks,

 

Lee

by Drifty Established Contributor
Established Contributor
Solution

Re: Internet keeps dropping

ok so it been a week or more since i had all these problems and it been good so far.

 

I have done a tip and trick that may help users you see that here at EE-broadband-tips-and-tricks hope it helps

 

Thanks

David

View solution in original post

by
EE Community Support Team

Re: Internet keeps dropping

Thanks @Drifty

 

It's great to have you as a member of the EE community 🙂

 

Richard

 

🙂

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