Internet keeps dropping

[Drifty]

no change still disconnecting 

[Christopher_G]

Hi @Drifty.

I'm disappointed to see that you broadband connection is still dropping.

I recommend giving our technical support team a quick call to give them this update. They will then be able to escalate this further.

Please let us know how you get on.

Chris

[Drifty]

Got a new router on the way if this dont work then there nothing left other then replace the whole line from my place all the way to junction box

[Christopher_G]

Fingers crossed that sorts the problem out, @Drifty.

Keep us updated, I'm sure there are a few people on here that would be interested in the outcome.

Chris 🙂

[Drifty]

ok new router arrived and has been up and running for 19 hours so far (touch wood) it been ok no disconnect or lag give you another update in 5 days or so

[Christopher_G]

Fantastic, fingers crossed. 🙂

Look forward to hearing from you.

Chris

[Drifty]

is there a way to turn off lease time it keeps disconnecting the xbox

[Lee_H]

Hi @Drifty

Maybe @XRaySpeX will be able to assist.

Many thanks,

Lee

[XRaySpeX]

The Lease Time defaults to Forever. You can only make it shorter!

[Drifty]

ok well I'm still having problems then xbox keeps losing internet both wired and wireless there no report in the log about lost of single or anything other then lease time is up for xbox

[XRaySpeX]

You sure the XBox is not setting its own IP & therefore lease time? You sure the router has Lease Time = Forever?

Please post verbatim this log msg about lease time up.

[Drifty]

17:25:18, 16 Sep. Device connected: 192.168.1.73, 50:1a:c5:c9:a2:14, XboxOne, lease time is 172800 seconds
17:25:17, 16 Sep. Device connected: 192.168.1.73, 50:1a:c5:c9:a2:14, XboxOne, lease time is 172800 seconds
17:25:05, 16 Sep. Device connected: 192.168.1.73, 50:1a:c5:c9:a2:14, XboxOne, lease time is 172800 seconds
17:13:33, 16 Sep. Device connected: 192.168.1.73, 50:1a:c5:c9:a2:14, XboxOne, lease time is 172800 seconds
17:13:30, 16 Sep. Device connected: 192.168.1.73, 50:1a:c5:c9:a2:14, XboxOne, lease time is 172800 seconds
17:13:27, 16 Sep. Device connected: 192.168.1.73, 50:1a:c5:c9:a2:14, XboxOne, lease time is 172800 seconds
17:13:26, 16 Sep. Device connected: 192.168.1.73, 50:1a:c5:c9:a2:14, XboxOne, lease time is 172800 seconds

this one of the time it just kept disconnecting 

and I cant find the lease setting in the router

[XRaySpeX]

Duh! That's a Lease Time of 2 days!

Set it Forever under DHCP.

[Drifty]

i'v disable it 

[XRaySpeX]

Disabled what? You can't disable the DHCP or it won't work.

[Drifty]

yeh I changed it to forever we see how it goes

[Drifty]

I was getting dns address problems also so I changed the dns address 

For those who may want to try this login to router http://192.168.1.1 and then go to ADVANCED in broadband setting u see

DNS IP Address it be auto change to manual

then Primary DNS 8.8.8.8  

Secondary DNS 8.8.4.4

then click save setting

so far that stop the dns address problem

[Lee_H]

Thank you for your solution @Drifty.

Hope it can assist others.

Many thanks,

Lee

[Drifty · Accepted solution]

ok so it been a week or more since i had all these problems and it been good so far.

I have done a tip and trick that may help users you see that here at EE-broadband-tips-and-tricks hope it helps

Thanks

David

[Richard_C]

Thanks @Drifty

It's great to have you as a member of the EE community 🙂

Richard

🙂