Internet keeps dropping

[Drifty]

So here I am back again seems there not been one month without a problem.

so Here I am again with Internet keeps disscontecting and it having me pull my hair out.

DSL Status

https://availability.samknows.com/broadband/exchange/SDPCNTC

Speedtest we dont need that since it the internet keeps disscontection

System Uptime is: 26:24:13

Current Time/Date is: 21:44:13 12 Aug

System Log

as you can see there are alot of fibre down and Loss Of Signal Defect

I only had enigeer out to my place a month or so ago who fitted in a new line and did test and such.

When can I get a stable boardband?

Thanks

David

[XRaySpeX]

3 discons in 26 hours is not ideal but should be bearable. There are no significant errors to account for them. Are you running from the test socket?

It is not uncommon for an eng. working at the cab. on another line to disturb your connection with his behind , particularly at the weekend, & it's not noticed till Mon. Give it till Mon. PM & I'll bet they go away.

[Drifty]

That not the number of time the internet keeps disconnecting it alot more as u can see in the system log it shows the fribe was down alot also since my last post another 2 signal loss.

I'v had to reboot my router number of times is why it only shows 26 hours but i stopped rebooting the router in last 26 hours as it pointless.

And lastly this been going on for weeks evey day the internet down or boardband is down.

[Richard_C]

Hi @Drifty

Let's see what @XRaySpeX can advise further, when he is available.

Thanks

Richard

🙂

[XRaySpeX]

---

@Drifty wrote:

as u can see in the system log it shows the fribe was down alot

---

There are only 4 "WAN link down (FIBRE)" in the log. All the other "down"s are consequences.

You should phone CS & report it continually discons, if you don't wait to Mon. It's still the weekend.

[Drifty]

I wait until tomorrow and the loss of single now stands at 6

[Drifty]

Still bad another 4 drops today

[XRaySpeX]

Are you running from the test socket?

[Drifty]

I spoke with some one on phone 3 or 4 hours ago he said there was no error and to do a factory reset since then this what happened

DSL Status

System Log

System Uptime is: 03:49:01

Current Time/Date is: 20:19:30 15 Aug

and not running from test socket

Thanks

David

[XRaySpeX]

THen I recommend that you do so.

[Drifty]

I did do so that the report after I did factory reset

[James_B]

Hi @Drifty,

Are you still experiencing disconnections since you started running your router through the test socket?

Thanks

James

[Drifty]

Hi

yes and it is very very very bad it has disconnected again

at some point I'm going to have to say enough is enough

Thanks

David

[James_B]

Hi @Drifty,

Thanks for the update.

Please get in touch so our technical team can look into this for you.

James

[Drifty]

still having loads of problems 6 drops in 5 mins it a joke

[Lee_H]

Any advice @XRaySpeX you can advise @Drifty

Many thanks,

Lee

[XRaySpeX]

There is nowt in the stats to account for this. The no. of discons per day would seem to be not unbearable.

All I can reiterate is contact CS & report it.

[Drifty]

DSL Status

System Uptime is: 169:17:32

since I last spoke 

I tried to ring 30 mins still said i was in que and someone get to me so I give up

I now treating this as a beach of contact.

[XRaySpeX]

Yes, it has got far worse. You are still in the test socket?

[Drifty]

yes and I got my new home phone design for my implant and did a quite test it was quite with few odd like someone brush their hand on a micphone