Highlighted
by DrPlokta
Explorer

Inconsistent Pricing Information

This document on the EE website gives one price for 4GEE Home monthly plans: http://ee.co.uk/content/dam/ee-help/Help-PDFs/4gee-wifi-mobile-broadband-pay-monthly-aug-2017.pdf

 

And this document gives a different price: http://ee.co.uk/content/dam/ee-help/help-pdfs/terms-and-price-guides-for-mobile-broadband-data-sim-t...

 

Which is correct? And if the newer and cheaper prices are the correct ones, please make your call centre aware of this. I'm presently unable to change my plan to 200GB per month for £60, because the call centre insists it's £100.

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Inconsistent Pricing Information

Obviously 21st February 2018 supersedes 16th August 2017. The former agrees with the current See all plans prices in the Shop for the 4GEE Home Router .

 

However if you took out your plan prior to 21st February 2018 you are committed to the higher prices for 18 months.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

9 REPLIES 9
by Grand Master
Grand Master

Re: Inconsistent Pricing Information

Hi @DrPlokta

 

One is the old price and T&C and the other the new. It clearly says that on the documents: 

 

Information correct as of 16th August 2017

and on the second: 

 

Information correct as of 21st February 2018

Both are available as some of the T&C will apply to those people who the older tariff/T&C apply. 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by DrPlokta
Explorer

Re: Inconsistent Pricing Information

And is the call centre team fully aware of the new prices? If they claim those prices don't exist or are for new customers only, what should I tell them?

by Grand Master
Grand Master
Solution

Re: Inconsistent Pricing Information

Obviously 21st February 2018 supersedes 16th August 2017. The former agrees with the current See all plans prices in the Shop for the 4GEE Home Router .

 

However if you took out your plan prior to 21st February 2018 you are committed to the higher prices for 18 months.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

by DrPlokta
Explorer

Re: Inconsistent Pricing Information

My plan's start date is the 21st of February, so it wasn't prior to the date. But in any case, it's a rolling monthly contract, not an 18 month contract, because I paid £100 up-front.

by Grand Master
Grand Master

Re: Inconsistent Pricing Information

In which case you should be eligible for the modern lower prices. What does it offer you at http://add-on.ee.co.uk/purchase ?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: Inconsistent Pricing Information

 

Hi @DrPlokta and welcome to the community.

 

I have sent you a private message on here to get some details.

 

Thanks,

 

Lee

by dewidaniels Investigator
Investigator

Re: Inconsistent Pricing Information

Did you manage to get your plan changed at the lower price? I'm in the same boat. I took out a 100GB 30 day plan for £55 per month on 28 August. The 100GB 30 day plan is now being advertised for £45 per month and the 200GB 30 day plan for £50 per month. Customer services say those prices are only for new customers. I could "upgrade" to a new 100GB 30 day plan at £45 per month, but I'd have to pay £100 for another router that I don't need. What's the point of paying £100 up front for a 30 day plan if you're tied to the same prices as if you'd taken out an 18 month plan?

by dewidaniels Investigator
Investigator

Re: Inconsistent Pricing Information

I phoned customer services again and spoke to a different advisor, who switched me to the 200 GB 30 day plan at £50 per month. £5 per month saving and 100 GB more data 🙂

by
EE Community Support Team

Re: Inconsistent Pricing Information

Fantastic news, @dewidaniels. 😄

 

Thanks for letting us know.


Chris

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