by Megan16
Visitor

If I start insurance with ee can I claim straight away?

I have cracked the screen on my Samsung S7 edge but don't have insurance. If I start an insurance policy can i pay the excess and get it fixed straight away or do I need to wait so many days before making a claim? 

2 REPLIES 2
by Grand Master
Grand Master

Re: If I start insurance with ee can I claim straight away?

Insurance doesn't cover things that happened before the period of insurance.

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by
EE Community Support Team

Re: If I start insurance with ee can I claim straight away?

Hi @Megan16,

 

Welcome to the EE Community.

 

As @XRaySpeX said, you wouldn't be covered for any damage that occurred before your policy started.

 

Take a look at our device repair help pages to find out more about sending your phone in for repair.

 

Thanks

 

James

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