by Keenan4818 Investigator
Investigator

I've not received my reward card

When I joined ee home phone and broadband I was meant to receive a £50 reward card got a text saying I'd receive an email or text after my second bill which was paid last week 

still no word on the reward card. 

They wont speak to my wife about it cos it's my name on the account but I'm away from home for 3 months at a time 

thanks for any advice in advance 

8 REPLIES 8
by Grand Master
Grand Master

Re: I've not received my reward card

If you made two bill payments , you should have then received an email explaining how to claim your card. If you haven't received this within 30 days of paying your second bill, please contact the EE Reward Card team on 0800 587 2297 or email broadbandhelp@eecard.co.uk.

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by Keenan4818 Investigator
Investigator

Re: I've not received my reward card

I'll send an email thank you 

by
EE Community Support Team

Re: I've not received my reward card

Hi @Keenan4818

 

Thanks for posting 🙂

 

If you wouldn't mind sharing the outcome please, based on the great information given to you by @XRaySpeX that would be great.

 

Cheers

 

Richard

 

🙂

by Keenan4818 Investigator
Investigator

Re: I've not received my reward card

Yeah I will

think it'll be tomorrow at some point 

by
EE Community Support Team

Re: I've not received my reward card

No problem @Keenan4818

 

Speak soon 🙂

by Keenan4818 Investigator
Investigator

Re: I've not received my reward card

Not heard back at all from ee 

today 

great customer service 

 

Smiley Sad

by
EE Employee

Re: I've not received my reward card

Hi @Keenan4818

 

I understand your frustration with this issue.

 

As mentioned above, it can take up to 30 days, from paying your second bill for the email to be sent out.

 

Many thanks,

 

Lee 

by Keenan4818 Investigator
Investigator

Re: I've not received my reward card

I emailed them yesterday like suggested 

that's what I'm on about 

no 30 days after my bill 

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