04-01-2018 04:12 PM
I had a phone call from ee last night offering me a contract I accepted and opted for a Samsung galaxy 7 however I feel i like the iPhones better is there anyway I can change and ask for an iPhone and pay more if needed?
04-01-2018 05:00 PM
@Beckiiboo2228 Call customer services about this and they will explain what you can do and what your options are.
04-01-2018 05:03 PM
As you ordered this by phone you have a statutory 14-day cooling-off period from delivery to cancel FoC. Phone EE to see if they'll change it. Otherwise you'll have to cancel & reorder.
04-01-2018 05:38 PM
Hi @Beckiiboo2228 and welcome to the community
What was the number that called you?
If this was direct from EE our sales team will be able to have this canceled before dispatch, if it was a third party company you would need to speak to them.
04-01-2018 06:14 PM
I can't make out whether "I've had my phone 1 day" means it's already been delivered when the contract was only made last night by phone.
04-01-2018 06:47 PM
@Beckiiboo2228 As per my first reply..
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