I've had my phone 1 day is there anyway I can switch to another?

[Beckiiboo2228]

I had a phone call from ee last night offering me a contract I accepted and opted for a Samsung galaxy 7 however I feel i like the iPhones better is there anyway I can change and ask for an iPhone and pay more if needed? 

[Chris_B]

@Beckiiboo2228  Call customer services about this and they will explain what you can do and what your options are.  

[XRaySpeX]

As you ordered this by phone you have a statutory 14-day cooling-off period from delivery to cancel FoC. Phone EE to see if they'll change it. Otherwise you'll have to cancel & reorder.

[Lee_H]

Hi @Beckiiboo2228 and welcome to the community

What was the number that called you?

If this was direct from EE our sales team will be able to have this canceled before dispatch, if it was a third party company you would need to speak to them.

Many thanks,

Lee

[XRaySpeX]

I can't make out whether "I've had my phone 1 day" means it's already been delivered when the contract was only made last night by phone.

[Beckiiboo2228]

Sorry yes it got delivered today 

[Beckiiboo2228]

I think it was direct ee the number was 08000798100

[Chris_B]

@Beckiiboo2228 As per my first reply..

[Beckiiboo2228]

Thank you I will try that nlw

[Lee_H]

Let us know how you get on @Beckiiboo2228

Cheers

Lee