by Kerrylouise2202 Investigator
Investigator

I’ve cancelled order when will I receive my refund?

I cancelled an order for an iPhone X last Saturday.. I paid £419.99 up front when will my refund be processed? The money was taken out instantly and too be honest having read previous posts about people waiting on refunds I’m very concerned as to how long people waited!! Thanks for any help 

8 REPLIES 8
by Grand Master
Grand Master

Re: I’ve cancelled order when will I receive my refund?

Once EE have received both your cancellation request and any equipment you need to return, they will refund you within 14 days, using the payment method you originally used.

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by
EE Employee

Re: I’ve cancelled order when will I receive my refund?

Hi and welcome to the community @Kerrylouise2202

 

So I can try and assist.

 

Where was the pre order made?

 

How was the order cancelled?

 

Many thanks,

 

Lee

by Profile closed
Not applicable

Re: I’ve cancelled order when will I receive my refund?

@Kerrylouise2202 Have you checked your EE account balance?

 

When I did this several weeks ago before the iPhone X had even been dispatched, EE didn't initially refund the original card I paid the up-front cost.  The money was just refunded to my EE account meaning my account would have been in credit (which I did not want or ask for).

 

You have to then specifically ask customer service for the refund to go back to your original payment card, otherwise the credit will just sit on your EE account.

 

After I did this, the refund appeared on the card about 3 days later.

 

It's a proper faff I can tell you!!!

by Kerrylouise2202 Investigator
Investigator

Re: I’ve cancelled order when will I receive my refund?

@Lee_H It was made over the phone and I cancelled it over the phone.. thanks 

by Kerrylouise2202 Investigator
Investigator

Re: I’ve cancelled order when will I receive my refund?

@Profile closed my previous ee was only pay as you go This was a brand new account so I’m not even sure how to check the balance on it 🙈 hopefully it appears soon.. 

by
EE Employee

Re: I’ve cancelled order when will I receive my refund?

Hi @Kerrylouise2202

 

Have you spoken to our customer services to query your refund?

 

Many thanks,

 

Lee

by Kerrylouise2202 Investigator
Investigator

Re: I’ve cancelled order when will I receive my refund?

@Lee_H I didn’t wanna mither too be honest as I just thought it would go in soon but since reading other people’s posts were it takes weeks I started to get concerned 😳🤔

by
EE Employee

Re: I’ve cancelled order when will I receive my refund?

Hi @Kerrylouise2202

 

Do give our customer services a quick call if you want to query it further.

 

Some of the refund cases have been a little complicated.

 

Many thanks,

 

Lee

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