I upgraded my plan from 4gb to 10gb, it shows 4gb data and I'm using it, whatdo?

[saif31126]

What do I do to fix this problem, it's still on 4gb even though i upgraded to 10gb. And it shows that I'm using my 4gb and my 10gb doesn't show up, please help me.

[Lee_H]

Hi and welcome to the Community @saif31126

All tariff changes take effect as of the following billing date.

Has this passed?

Many thanks,

Lee​​​​​​​

[saif31126]

But it still doesnt work after my billing date, it has been 2 days since it, what do i do

[Chris_B]

@saif31126  When did you request this extra data ?  

[saif31126]

about a week ago

[Lee_H]

Hi @saif31126

Please do speak to our Customer Service Team as they may need to do a quick network refresh on your account and will investigate if that does not resolve your issue.

Many thanks,

Lee

[ukperson]

Unless it's a business ee thing the 10gb plan should of gone live the next day (4gb+10gb till the billing date then 10gb per month)

Sound more likely the new plan has not been applied to your account 

[Chris_B]

@ukperson  If you change your tariff this only takes affect after the next billing date not mid cycle.  Yes it has been known to happen but it shouldn't.