I upgraded early online and my track order still says awaiting confirmation.

[Charly09]

I upgraded early online as there was a good deal and if I took that plan it waived the upgrade fee. unordered yesterday and all went through however track my order still states awaiting confirmation as it did yesterday at 2:15pm.

Any ideas what to do. 

[Chris_B]

@Charly09  You have to allow time for your order to be processed.   If you still needing confirmation give customer services a quick call as they will be able to tell you if the order has gone through. 

[Lee_H]

Hi and welcome to the community @Charly09

Your confirmation can be updated within 24-48 hours from placing the order.

Many thanks,

Lee

[Charly09]

Ordered had been cancelled by EE but without any notification to myself! livid!!
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[Lee_H]

Hi @Charly09

Did they supply you with any reason of cancelation.

Many thanks,

Lee

[Charly09]

i only found out because I phoned 150


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[Lee_H]

Hi @Charly09

Have they now reordered the phone for you?

Many thanks,

Lee

[Charly09]

they have said there's nithingvtgey can do and got to wait till 19th! I'll be cancelleling my contract at the end of the period and going else where
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[Charly09]

Are you part if the company EE?? Is there anti can do as so far I have no email or information via email regards my order.

[Leanne_T]

Hello there @Charly09

What phone had you ordered?

Did they advise why this has been cancelled?

Thanks, Leanne 🙂

[Charly09]

I had ordered the Samsung S8.

As of yet I have had no email to say it was cancelled.
I only know as spoke to someone of my own back yesterday.

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[Leanne_T · Accepted solution]

I see @Charly09

Thanks for the quick reply.

I have sent you a private message on here to get some details from you.

Thanks, Leanne 🙂