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03-12-2017 08:31 AM
I upgraded early online as there was a good deal and if I took that plan it waived the upgrade fee. unordered yesterday and all went through however track my order still states awaiting confirmation as it did yesterday at 2:15pm.
Any ideas what to do.
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04-12-2017 07:53 AM
I see @Charly09
Thanks for the quick reply.
I have sent you a private message on here to get some details from you.
Thanks, Leanne 🙂
03-12-2017 09:04 AM
@Charly09 You have to allow time for your order to be processed. If you still needing confirmation give customer services a quick call as they will be able to tell you if the order has gone through.
03-12-2017 02:44 PM
Hi and welcome to the community @Charly09
Your confirmation can be updated within 24-48 hours from placing the order.
Many thanks,
Lee
03-12-2017 02:45 PM
03-12-2017 04:22 PM
03-12-2017 04:24 PM
03-12-2017 04:29 PM
03-12-2017 06:34 PM
03-12-2017 09:14 PM
Are you part if the company EE?? Is there anti can do as so far I have no email or information via email regards my order.
04-12-2017 07:43 AM
Hello there @Charly09
What phone had you ordered?
Did they advise why this has been cancelled?
Thanks, Leanne 🙂
04-12-2017 07:49 AM
04-12-2017 07:53 AM
I see @Charly09
Thanks for the quick reply.
I have sent you a private message on here to get some details from you.
Thanks, Leanne 🙂
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