by Jneux Investigator
Investigator

I'm roaming in Germany and unable to access Telekom

Cannot access Telekom in Germany, I have O2 but not very good in Ruesselsheim. In the past I had excellent connection with Telekom but now cannot register 

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: I'm roaming in Germany and unable to access Telekom

Hi @Jneux and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

View solution in original post

2 REPLIES 2
Highlighted
by
EE Employee

Re: I'm roaming in Germany and unable to access Telekom

Hi Jneux,

 

try changing the network you are connected to as that carrier might not support roaming currently.

by
EE Employee
Solution

Re: I'm roaming in Germany and unable to access Telekom

Hi @Jneux and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

View solution in original post

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