by dianepaularry
Visitor

I’m in the USA and my mini device is not working. Any advice?

The 4G light is red and I cannot get a connection.  Any advice please

3 REPLIES 3
by Star Contributor
Star Contributor

Re: I’m in the USA and my mini device is not working. Any advice?

Hi @dianepaularry

 

Is your device on a pay monthly or payg plan? 

 

If it's pay monthly, can you login to your account, under device, check if roaming is enabled?

 

Thanks, 
Martyn

by Profile closed
Not applicable

Re: I’m in the USA and my mini device is not working. Any advice?

@dianepaularry @martyn413 EE WiFi devices (both the mini and the full size one) won't work in the USA as they don't have the correct 4G/LTE band or even the 3G bands to work in the USA unfortunately.

 

They are only designed to work in the UK and Europe.

by
EE Employee

Re: I’m in the USA and my mini device is not working. Any advice?

Hi @dianepaularry and welcome to the community.

 

Unfortunately, as @Profile closed has mentioned the devices are not compatible for roaming outside of the UK and Europe.

 

Many thanks,

 

Lee

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