I'm in Spain and my phone won't allow me to call it send text messages.

[Petek2806]

I'm in Spain and my phone won't allow me to call it send text messages. Any ideas. I've tried with roaming on and off. I'm showing as connected to a network. 

[James_B]

Hi @Petek2806,

Welcome to the EE Community.

What happens when you try to make a call?

Do you hear a recorded message?

Thanks

James

[Petek2806]

Hi,

I get this automated response;

"This option is not available, please contact our customer care services"

Pete

[James_B]

@Petek2806,

It sounds like you have an international calling bar on your account.

Are you using an EE, Orange or T-mobile plan?

Is it a pay as you go or pay monthly plan?

Thanks

James

[Petek2806]

It's a pay monthly. I think I found the issue, I went in to my EE and roaming was not on so I've activated it and it says I should be good to go in 24hrs. Fingers crossed.
Thanks for your help.

Pete

[James_B]

Let us know if you have any issues @Patek2806

Thanks

James