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by Investigator
Investigator

I have trouble logging in to My EE (it times out every time I try)

Almost every time I try to log in to "My EE" it shows processing but, after some time I get a message saying this page is not found.  It must be an EE site fault as I don't have problems with any other sites and, every now and then I do get in.  Up until September I never had any problems.  EE were not able to help me.  Any ideas?

22 REPLIES 22
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by Grand Master
Grand Master

Re: I have trouble logging in to My EE (it times out every time I try)

Highlighted
by
EE Community Support Team

Re: I have trouble logging in to My EE (it times out every time I try)

Hello there @madunclehugh

 

Welcome to the community.

 

Can you try clearing all cookies and cache and trying this in a new web browser?

 

Also, are you able to log into the My EE app?

 

Speak soon 🙂

Highlighted
by Grand Master
Grand Master

Re: I have trouble logging in to My EE (it times out every time I try)

Hi, 

 

I would also try another browser. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
Highlighted
by Investigator
Investigator

Re: I have trouble logging in to My EE (it times out every time I try)

Thanks - but that didn't work



Hugh
Highlighted
by Investigator
Investigator

Re: I have trouble logging in to My EE (it times out every time I try)

Tried both - no effect



Thanks



Hugh
Highlighted
by Investigator
Investigator

Re: I have trouble logging in to My EE (it times out every time I try)

Tried - no effect



Hugh
Highlighted
by
EE Community Support Team

Re: I have trouble logging in to My EE (it times out every time I try)

Hello @madunclehugh

 

Thanks for trying this.

 

Are you with us on pay as you go or pay monthly?

 

Does the My EE app work?

 

Thanks, Leanne.

Highlighted
by Grand Master
Grand Master

Re: I have trouble logging in to My EE (it times out every time I try)

@madunclehugh

 

What device, OS and browser are you using?

 

I have just logged in with Chrome on my Android tablet just fine, so EE site is working. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
Highlighted
by Investigator
Investigator

Re: I have trouble logging in to My EE (it times out every time I try)

My Attempts are normally using my PC with W10 and Google; I tried my iPhone 6 and had the same problem



I think I will give up and pay the extra to get a paper bill ☹ ☹



With my best wishes

Hugh
Highlighted
by Investigator
Investigator

Re: I have trouble logging in to My EE (it times out every time I try)

On two devices

a. My PC with Windows 10 and using either Google or Edge
b. My iPhone 6 (IOS 11) also using Google [not the EE app]



With my best wishes

Hugh
Highlighted
by
EE Community Support Team

Re: I have trouble logging in to My EE (it times out every time I try)

Hello @madunclehugh

 

Thanks for confirming.

 

If you give us a call we will be able to get this sorted for you.

 

Our technical support team will be able to help you further.

 

Thanks. Leanne.

Highlighted
by Investigator
Investigator

Re: I have trouble logging in to My EE (it times out every time I try)

Leanne



They have already tried to help but not succeeded; that is why I posted here
in the hope that someone else had come across the problem.



I am going to contact the Help Desk but to ask them to go back to sending
paper invoices as I can't access the website to download them



With my best wishes

Hugh
Highlighted
by
EE Community Support Team

Re: I have trouble logging in to My EE (it times out every time I try)

I see @madunclehugh

 

The technical support team should be able to get this investigated further for you.

 

I would certainly try again when you do call.

 

Thanks, Leanne.

Highlighted
by Investigator
Investigator

Re: I have trouble logging in to My EE (it times out every time I try)

I have the same issue, just posted a thread about it. I have tried clearing everything many times and have tried Edge, Firefox and Chrome on a windows 10 PC and also Safari on IOS. This had been ongoing for a long time. Tech dept couldn't sort it. The app works but you can't get as much info from there as you can from the website (or should be able to if it loaded). No point trying online chat unless you are looking to join EE.

Highlighted
by Investigator
Investigator

Re: I have trouble logging in to My EE (it times out every time I try)

I am so glad (in a way) that it isn't just me. When I talked to them (EE)
they had me do all sorts of cleaning up of everything "since the beginning
of time" my browsing history (annoying) - they then said it was a fault in
my PC as they had me download the app which worked.



I have no other problems of logging on to other Websites....



With kind regards
Hugh Drake Brockman

Highlighted
by
EE Community Support Team

Re: I have trouble logging in to My EE (it times out every time I try)

Hello there @jamie2202

 

Thanks for coming to the community.

 

If you can get in touch with our technical support team they will be able to get this looked into further for you.

 

This will need account access to get this resolved for you.

 

Thanks, Leanne.

Highlighted
by Investigator
Investigator

Re: I have trouble logging in to My EE (it times out every time I try)

Thanks Leanne but I have gone down that road a few times and your tech team can't sort it. So frustrating that such a good tech company has these ongoing issues with their website.

Highlighted
by
EE Community Support Team

Re: I have trouble logging in to My EE (it times out every time I try)

Hi @jamie2202

 

Thanks for letting me know.

 

Have they escalated this for you to be looked into further?

 

Thanks, Leanne.

Highlighted
by Investigator
Investigator

Re: I have trouble logging in to My EE (it times out every time I try)

Hi Leanne,

 

Yes that has been done a couple of times and temporarily solved the issue, very briefly before going back to how it was within a day or so. It always seems worse when I have upgraded...strangely. At the minute it is pointless me even trying to access anything.

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