by Rio30 Investigator
Investigator

I have paid for roaming in India why is it not working

 
9 REPLIES 9
by Rio30 Investigator
Investigator

Re: I have paid for roaming in India why is it not working

I have paid for travel data for a phone my parents have in India but they gave just called saying it’s not working, 

 

will i I still be charged for it 

by Rio30 Investigator
Investigator

Re: Travel Data Pass not working in India

Hi 

 

my parents r in India and they got travel pass before they left but it’s not working can u help please 

by
EE Community Support Team

Re: I have paid for roaming in India why is it not working

Hi @Rio30

 

Welcome to the community.

 

I see you have marked a solution on this thread, is everything working now?

 

Are you the account holder for your parents' phones?

 

Chris

by
EE Community Support Team

Re: Travel Data Pass not working in India

Hi @Rio30

 

I have replied to another one of your posts.

 

Please take a look.

 

Chris

by Rio30 Investigator
Investigator

Re: I have paid for roaming in India why is it not working

Sorry I hit solution by accident yes I am account holder and no it is still not working.

 

its just difficult for me as they are in Indian and I am in England 

Highlighted
by Grand Master
Grand Master

Re: I have paid for roaming in India why is it not working

@Rio30  You don’t purchase add ons to enable roaming you activate it by call customer services or by texting ROAMING to 150.  You can even enable it from within your online account or the my EE app. 

by
EE Community Support Team

Re: I have paid for roaming in India why is it not working

Thanks for getting back to me, @Rio30.

 

As @Chris_B mentioned, roaming needs to be activated to use a phone abroad.

 

You can do that through your My EE account or by contacting customer services.

 

Please let us know how you get on.

 

Chris

by Rio30 Investigator
Investigator

Re: I have paid for roaming in India why is it not working

I have activated this by texting travel to 150 got a text back saying activated but not working 

by
EE Community Support Team

Re: I have paid for roaming in India why is it not working

Thanks @Rio30

 

I recommend getting in touch with customer services then. They will be able to find out why it isn't working.

 

Chris

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