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by Investigator
Investigator

I have 2 phones on my contract how to do i cancel just 1 of them?

Hi. I have 2 phones under my contract as my husband couldn't get a contract. Now his credit score is better he can have his own contract. How do i go about cancelling just his phone?

1 SOLUTION

Accepted Solutions
Highlighted
by Ace Contributor
Ace Contributor
Solution

Re: I have 2 phones on my contract how to do i cancel just 1 of them?

Hello @EmmzT your easiest option is to request a Transfer of Ownership through customer service or in any EE store. You will both need to be present and your husband will have to pass a credit check. If successful the line will be transferred in to his name and removed from your account.

 

You can also cancel it and he apply for a new line after but it is a little more long winded:

 

http://ee.co.uk/help/help-new/managing-and-using-my-account/leaving-ee/how-do-i-cancel-my-pay-monthl...

 

🙂

View solution in original post

5 REPLIES 5
Highlighted
by Ace Contributor
Ace Contributor
Solution

Re: I have 2 phones on my contract how to do i cancel just 1 of them?

Hello @EmmzT your easiest option is to request a Transfer of Ownership through customer service or in any EE store. You will both need to be present and your husband will have to pass a credit check. If successful the line will be transferred in to his name and removed from your account.

 

You can also cancel it and he apply for a new line after but it is a little more long winded:

 

http://ee.co.uk/help/help-new/managing-and-using-my-account/leaving-ee/how-do-i-cancel-my-pay-monthl...

 

🙂

View solution in original post

Highlighted
by Grand Master
Grand Master

Re: I have 2 phones on my contract how to do i cancel just 1 of them?

@EmmzT. If you do cancel and don’t transfer ownership you’ll have to pay off the remaining term of the contract. 

Highlighted
by Investigator
Investigator

Re: I have 2 phones on my contract how to do i cancel just 1 of them?

Thanks for the advice. Will have to go the long winded route as my husband has already got himself a contract as he couldn't wait lol

Highlighted
by Ace Contributor
Ace Contributor

Re: I have 2 phones on my contract how to do i cancel just 1 of them?

You are welcome. The community is here anytime if there is anything else you would like to know.

 

🙂

Highlighted
by
EE Community Support Team

Re: I have 2 phones on my contract how to do i cancel just 1 of them?

Welcome back to the community, @EmmzT.

 

I see you've been given some advice on this already.

 

Give us a shout if you have any more questions. 🙂

 

Chris

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