by Asimina Investigator
Investigator

I cant connect to any service since i landed on greece, i tried everything.

Good evening,I landed on Greece two days ago and i tried to open the data on my phone but they werent working. I didnt connect to any service and i still havent. Please tell me what to do,thank you!

7 REPLIES 7
by Grand Master
Grand Master

Re: I cant connect to any service since i landed on greece, i tried everything.

@Asimina  Did you enable roaming on your account before you left the UK ?  If you did have you tried restarting the device? 

by
EE Community Support Team

Re: I cant connect to any service since i landed on greece, i tried everything.

Hi @Asimina

 

Welcome to the community, I hope you're having a lovely time in Greece. 🙂

 

Please try the troubleshooting below:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Chris

by Asimina Investigator
Investigator

Re: I cant connect to any service since i landed on greece, i tried everything.

Hi Chris, thank you for replying. I've already tried that and it doesnt seem to work. I dont know what else to do..I surely enabled my roaming before leaving the UK

by
EE Community Support Team

Re: I cant connect to any service since i landed on greece, i tried everything.

OK, thanks @Asimina.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip 🙂

 

Chris

by Asimina Investigator
Investigator

Re: I cant connect to any service since i landed on greece, i tried everything.

Did i have to send a text to 150 before i leave the UK so that i could use my service?

by Asimina Investigator
Investigator

Re: I cant connect to any service since i landed on Greece, i tried everything.

Did i have to send a text to 150 before i leave the UK so that i could use my service?

by
EE Community Support Team

Re: I cant connect to any service since i landed on Greece, i tried everything.

Hello there @Asimina

 

If this is not working for you, please follow the advice and log into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Our customer service team will be able to help you with this.

 

Thanks. Leanne.

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