by Carriess
Explorer

I cannot use my data on an iPhone 7

I just topped up for a £15 pack this morning, and I can text or call normally. I have reset my network but it did nothing.

1 SOLUTION

Accepted Solutions
by Nat30
Explorer
Solution

Re: I cannot use my data on an iPhone 7

Thanks for your response I have sorted it now the parental lock was on so it appeared as though my internet wasn’t working as videos weren’t loading on

Facebook and similar sites 

6 REPLIES 6
by Grand Master
Grand Master

Re: I cannot use my data on an iPhone 7

@Carriess  Is mobile data switched on on the device?  Have you allowed the apps to use cellular data? 

by
EE Community Support Team

Re: I cannot use my data on an iPhone 7

Hello there @Carriess

 

Thanks for coming to the community.

 

What happens when you try and use the internet?

 

Also what device are you using?

 

Hope to hear back from you soon 🙂

by Nat30
Explorer

Re: I cannot use my data on an iPhone 7

I have the same

issue with my iPhone10  im

on pay as you go tried resetting network settings updating phone mobile data is on WiFi is off I have loads of data 

by
EE Community Support Team

Re: I cannot use my data on an iPhone 7

Hi @Nat30.

 

Welcome to the community.

 

Do you have a 4G symbol in the corner of your phone?

 

Is your mobile data switched on?

 

Jon

by Nat30
Explorer
Solution

Re: I cannot use my data on an iPhone 7

Thanks for your response I have sorted it now the parental lock was on so it appeared as though my internet wasn’t working as videos weren’t loading on

Facebook and similar sites 

by
EE Community Support Team

Re: I cannot use my data on an iPhone 7

Glad you're sorted, @Nat30

 

Thanks for letting us know. 🙂

 

Chris

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