I cannot get a signal in Colombia?

[kategreen101]

Hi, I have been using my phone in central America and it worked well. I have now been in Colombia for 3 days and it won't  pick up a signal. I got the welcome email from ee but nothing else. I am on a contract and have a Samsung A3. I read a previous forum where it said to change Network mode to 2G and 3G only (not 4G) .  I tried but it didn't work?

Thank you

[Richard_C]

Good morning @kategreen101

Thanks for coming to see us in Community 🙂

I'm sorry to hear that you are having difficulties with service in Columbia.

Apart from the phone problems, what's Columbia like?

Have you tried a manual network selection on the phone?

Are you able to receive calls and texts?

Thanks

Richard

🙂

[kategreen101 · Accepted solution]

Hi Richard Thank you for replying. I  only received the one text from ee to say welcome to Colombia. Since then I tried to  call out, but it says not registered on network. I went to networks and searched manually for networks, it came up with 3 different ones I tried each one separately and it took a few minutes whilst saying registering on network. I then tried to call out again and it says not registered on network? Looking forward  to  your reply Kate

[Richard_C]

Good morning @kategreen101

Thanks for coming to see us again 🙂

One quick question.......

Did you by any chance activate Roaming before you went away?

Cheers

Richard

🙂

[leonwalters]

I'm having the exact same issue in Bahamas...all roaming is on

[Lee_H]

Hi @leonwalters

I have replied on your other thread.

Many thanks,

Lee

[kategreen101]

Hi Richard, roaming is on and I have used the phone in Asia, India, America and Central America.?

Thanks 

[Lee_H]

Hi @kategreen101

I understand your frustration with this issue.

Where abouts in Columbia are you currently?

As you have used your phone in various locations, there could be an issue currently with the local provider that provides our partner signal.

Many thanks,

Lee

[kategreen101]

Hi Lee

I have only been in this one city in Colombia - Medellín.

Thanks

[Lee_H]

Hi @kategreen101

Has there been any improvement in service today?

Many thanks,

Lee

[kategreen101]

Hi Lee

Still no signal this morning. But weirdly last night as soon as I turned my phone on I got a text msg from a friend and thought issue was resolved. I looked 2 minutes later and no signal again?

[Lee_H]

Hi @kategreen101

This does seem like there is an issue with the local provider as you have a very minimal service, I know it's not ideal.

Do keep trying a manual network search.

Many thanks,

Lee

[Ronturton]

I was here in Colombia August 16 for 3 weeks and had no signal, had to buy a local sim, arrived back here last week and the same thing, EE are useless, colleagues have vodaphone and have no such problem 

[Richard_C]

Hi @Ronturton

Thank you for taking the time to post in community 🙂

I'm sorry to hear you didn't have service while you were away.

Was this an incoming and outgoing service you didn't have?

Did you attempt to manually search for a network?

Cheers

Richard

🙂

[Ronturton]

Absolutely correct, poor service from EE, in fact poor is being to kind

Ron Turton
Advance Technology Limited
Sent from my iPhone

[Gorrighan]

Hi Richard, 

i am in Colombia and have been for the last 8 days, and I am having the same

issue. I have manually selected the network but this does not seem to help. I cannot make or receive calls. Strangely it worked for a few hours when I first arrived and allowed me to buy a data package. The data still seems to work but it shows that I have no signal. I am using an iPhone 7. Can you help?

Thank you.

[Gorrighan]

My wife's phone is doing exactly the same thing. What is wrong with your partner network in Colombia?

[James_B]

Hi @Gorrighan,

Welcome to the EE Community.

I've sent you a private message with a link to chat with customer services online.

They'll be happy to look into this for you.

Thanks

James

[jloftus]

Having the same problem in Medellin now too, any update on this? Shocking service from EE, looks as though this has been a problem for a while

[Lee_H]

Hi @jloftus

I can certainly try and find some information in regards to Colombia roaming.

Many thanks,

Lee