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05-04-2017 03:51 AM
Hi, I have been using my phone in central America and it worked well. I have now been in Colombia for 3 days and it won't pick up a signal. I got the welcome email from ee but nothing else. I am on a contract and have a Samsung A3. I read a previous forum where it said to change Network mode to 2G and 3G only (not 4G) . I tried but it didn't work?
Thank you
Solved! See the answer below or view the solution in context.
06-04-2017 04:25 AM
Hi Richard Thank you for replying. I only received the one text from ee to say welcome to Colombia. Since then I tried to call out, but it says not registered on network. I went to networks and searched manually for networks, it came up with 3 different ones I tried each one separately and it took a few minutes whilst saying registering on network. I then tried to call out again and it says not registered on network? Looking forward to your reply Kate
05-04-2017 11:23 AM - edited 05-04-2017 11:24 AM
Good morning @kategreen101
Thanks for coming to see us in Community 🙂
I'm sorry to hear that you are having difficulties with service in Columbia.
Apart from the phone problems, what's Columbia like?
Have you tried a manual network selection on the phone?
Are you able to receive calls and texts?
Thanks
Richard
🙂
06-04-2017 04:25 AM
Hi Richard Thank you for replying. I only received the one text from ee to say welcome to Colombia. Since then I tried to call out, but it says not registered on network. I went to networks and searched manually for networks, it came up with 3 different ones I tried each one separately and it took a few minutes whilst saying registering on network. I then tried to call out again and it says not registered on network? Looking forward to your reply Kate
06-04-2017 09:13 AM - edited 06-04-2017 09:14 AM
Good morning @kategreen101
Thanks for coming to see us again 🙂
One quick question.......
Did you by any chance activate Roaming before you went away?
Cheers
Richard
🙂
06-04-2017 02:56 PM
I'm having the exact same issue in Bahamas...all roaming is on
06-04-2017 03:02 PM - edited 06-04-2017 03:03 PM
06-04-2017 03:35 PM
Hi Richard, roaming is on and I have used the phone in Asia, India, America and Central America.?
Thanks
06-04-2017 03:41 PM - edited 06-04-2017 03:42 PM
I understand your frustration with this issue.
Where abouts in Columbia are you currently?
As you have used your phone in various locations, there could be an issue currently with the local provider that provides our partner signal.
Many thanks,
Lee
06-04-2017 07:51 PM
Hi Lee
I have only been in this one city in Colombia - Medellín.
Thanks
07-04-2017 01:46 PM
Has there been any improvement in service today?
Many thanks,
Lee
07-04-2017 03:09 PM
Hi Lee
Still no signal this morning. But weirdly last night as soon as I turned my phone on I got a text msg from a friend and thought issue was resolved. I looked 2 minutes later and no signal again?
07-04-2017 03:54 PM
This does seem like there is an issue with the local provider as you have a very minimal service, I know it's not ideal.
Do keep trying a manual network search.
Many thanks,
Lee
19-04-2017 10:39 PM
I was here in Colombia August 16 for 3 weeks and had no signal, had to buy a local sim, arrived back here last week and the same thing, EE are useless, colleagues have vodaphone and have no such problem
20-04-2017 10:31 AM
Hi @Ronturton
Thank you for taking the time to post in community 🙂
I'm sorry to hear you didn't have service while you were away.
Was this an incoming and outgoing service you didn't have?
Did you attempt to manually search for a network?
Cheers
Richard
🙂
25-04-2017 04:00 AM
15-06-2017 12:39 AM
Hi Richard,
i am in Colombia and have been for the last 8 days, and I am having the same
issue. I have manually selected the network but this does not seem to help. I cannot make or receive calls. Strangely it worked for a few hours when I first arrived and allowed me to buy a data package. The data still seems to work but it shows that I have no signal. I am using an iPhone 7. Can you help?
Thank you.
15-06-2017 12:51 AM
My wife's phone is doing exactly the same thing. What is wrong with your partner network in Colombia?
15-06-2017 08:37 AM
Hi @Gorrighan,
Welcome to the EE Community.
I've sent you a private message with a link to chat with customer services online.
They'll be happy to look into this for you.
Thanks
James
30-07-2017 01:17 AM
Having the same problem in Medellin now too, any update on this? Shocking service from EE, looks as though this has been a problem for a while
30-07-2017 02:20 PM - edited 30-07-2017 02:20 PM
Hi @jloftus
I can certainly try and find some information in regards to Colombia roaming.
Many thanks,
Lee
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