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by Investigator
Investigator

I can’t trxt or call from France

I can’t text or call from France. What can I do! I’ve turned phone off and on. 

6 REPLIES 6
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by Ace Contributor
Ace Contributor

Re: I can’t trxt or call from France

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by
EE Community Support Team

Re: I can’t trxt or call from France

Hi @JaneStewart,

 

Welcome to the EE Community.

 

Does your phone show a network signal?

 

Can you receive calls?

 

Thanks

 

James

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by Investigator
Investigator

Re: I can’t trxt or call from France

Hi yes I have a signal and can receive calls and texts. Thanks.
Highlighted
by
EE Community Support Team

Re: I can’t trxt or call from France

Hi @JaneStewart,

 

It sounds like there is an international calling bar on your account.

 

Please log in to My EE where you can chat with customer services online. They'll get the bar removed straight away for you.

 

Hope this helps. Have a great time in France. Smiley Happy

 

James

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by Investigator
Investigator

Re: I can’t trxt or call from France

Thank you so much James 😊
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by
EE Community Support Team

Re: I can’t trxt or call from France

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