by Yasminemillen Investigator
Investigator

I can't go on safari on 3G

I can only connect when on wifi. On 3G however I can connect to all my other apps. It's just safari. It comes up with a message of 'safari cannot open page because your iPhone is not connected to the internet'. I have tried to reset network settings. This has not worked 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: I can't go on safari on 3G

@Yasminemillen  On this image do you have the top toggle on ?  And to enable Safari just toggle the toggle next to Safari.    This image is just to show what should be on and it’s not showing the correct app for Safari.  

IMG_0231.PNG

13 REPLIES 13
by Grand Master
Grand Master

Re: I can't go on safari on 3G

@Yasminemillen  Have allowed Safari to use cellular data ?  

by Yasminemillen Investigator
Investigator

Re: I can't go on safari on 3G

How do I do that? 

by Yasminemillen Investigator
Investigator

Re: I can't go on safari on 3G

by Grand Master
Grand Master

Re: I can't go on safari on 3G

@Yasminemillen  Go to Settings>Mobile data and make sure the toggle is on.  ( green) 

by Yasminemillen Investigator
Investigator

Re: I can't go on safari on 3G

@Chris_B it's not how do I change it? 

by Grand Master
Grand Master

Re: I can't go on safari on 3G

by Yasminemillen Investigator
Investigator

Re: I can't go on safari on 3G

@Chris_B it won't let me ... 

by Grand Master
Grand Master
Solution

Re: I can't go on safari on 3G

@Yasminemillen  On this image do you have the top toggle on ?  And to enable Safari just toggle the toggle next to Safari.    This image is just to show what should be on and it’s not showing the correct app for Safari.  

IMG_0231.PNG

Highlighted
by Yasminemillen Investigator
Investigator

Re: I can't go on safari on 3G

@Chris_B Ah didn't realise you needed to turn mobile data on in order to change the toggle. Thanks 🙂

by Grand Master
Grand Master

Re: I can't go on safari on 3G

@Yasminemillen  That toggle at the top has to be on all the time to use cellular data if it’s off your not going to use cellular data at all,  that toggle is the master control toggle that will turn off cellular data all together. 

by
EE Community Support Team

Re: I can't go on safari on 3G

Thanks for helping @Chris_B

 

Let us know if you need anything further @Yasminemillen.

 

Have a great day!

by Dee01
Explorer

Re: I can't go on safari on 3G

Solved, thank you to the previous posts which really helped 😃🤓

by
EE Community Support Team

Re: I can't go on safari on 3G

Great news @Dee01

 

Glad you got the help you needed from the community 🙂

 

Have a great weekend.

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