I can't call international numbers

[tm90]

Hello @Mikee_reid are you on EE, T-Mobile or Orange? PAYG or pay monthly?

🙂

[Mikee_reid]

Orange, pay monthly 

[tm90]

Which country are you trying to call? Have you been able to call abroad before?

[Mikee_reid]

Norway & Sweden. I've checked that my roaming is on. I managed to whatsapp call the uk from Sweden but I guess that's using data

[tm90]

Are you in the UK or Sweden right now? Are you using the correct international format when calling (+47 for Norway and +46 for Sweden)?

[Christopher_G]

Hi @Mikee_reid

Welcome to the community. 🙂

Did @tm90's advice above help?

If not, could you confirm if you're in the UK or abroad.

Thanks

Chris

[Mikee_reid]

I'm in the uk at the moment. Yes I have the correct codes for Norway & Sweden

[Mikee_reid]

Hi Chris,

yes I'm in the uk. When ever I try & phone a Norway or Sweden number there's an automated message telling me these numbers are barred from my phone. Any help would be appreciated as I'm going to Norway on Tuesday 

[Christopher_G]

Thanks for confirming, @Mikee_reid

It sounds like you may have an international bar on your phone.

Our customer service team should be able to have a look into that and remove it for you.

Please let us know how you got on, once you've spoken to them.

Chris

[Mikee_reid]

Hello Chris,

i called led customer support & they managed to reset my roaming account & it seems to have fixed the problem. Turns out there was call barring on my account for some reason.

Thanks for all the help

mikee 

[Mikee_reid]

Hi TM90,

i called the customer support & they managed to reset my roaming account & it seems to have fixed the problem. Turns out there was call barring on my account for some reason.

Thanks for all the help

mikee

[Lee_H]

Brilliant @Mikee_reid

I'm glad you are now sorted.

Many thanks,

Lee