by Mikee_reid Contributor
Contributor

I can't call international numbers

 
12 REPLIES 12
Highlighted
by Ace Contributor
Ace Contributor

Re: I can't call international numbers

Hello @Mikee_reid are you on EE, T-Mobile or Orange? PAYG or pay monthly?

 

🙂

by Mikee_reid Contributor
Contributor

Re: I can't call international numbers

Orange, pay monthly 

by Ace Contributor
Ace Contributor

Re: I can't call international numbers

Which country are you trying to call? Have you been able to call abroad before?

by Mikee_reid Contributor
Contributor

Re: I can't call international numbers

Norway & Sweden. I've checked that my roaming is on. I managed to whatsapp call the uk from Sweden but I guess that's using data

by Ace Contributor
Ace Contributor

Re: I can't call international numbers

Are you in the UK or Sweden right now? Are you using the correct international format when calling (+47 for Norway and +46 for Sweden)?

by
EE Community Support Team

Re: I can't call international numbers

Hi @Mikee_reid

 

Welcome to the community. 🙂

 

Did @tm90's advice above help?

 

If not, could you confirm if you're in the UK or abroad.

 

Thanks

 

Chris

by Mikee_reid Contributor
Contributor

Re: I can't call international numbers

I'm in the uk at the moment. Yes I have the correct codes for Norway & Sweden

by Mikee_reid Contributor
Contributor

Re: I can't call international numbers

Hi Chris,

 

yes I'm in the uk. When ever I try & phone a Norway or Sweden number there's an automated message telling me these numbers are barred from my phone. Any help would be appreciated as I'm going to Norway on Tuesday 

by
EE Community Support Team

Re: I can't call international numbers

Thanks for confirming, @Mikee_reid

 

It sounds like you may have an international bar on your phone.

 

Our customer service team should be able to have a look into that and remove it for you.

 

Please let us know how you got on, once you've spoken to them.

 

Chris

by Mikee_reid Contributor
Contributor

Re: I can't call international numbers

Hello Chris,

 

i called led customer support & they managed to reset my roaming account & it seems to have fixed the problem. Turns out there was call barring on my account for some reason.

 

Thanks for all the help

 

mikee 

by Mikee_reid Contributor
Contributor

Re: I can't call international numbers

Hi TM90,

 


i called the customer support & they managed to reset my roaming account & it seems to have fixed the problem. Turns out there was call barring on my account for some reason.

Thanks for all the help

mikee

by
EE Employee

Re: I can't call international numbers

Brilliant @Mikee_reid

 

I'm glad you are now sorted.

 

Many thanks,

 

Lee

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