by Sm5
Visitor

I am having a lot of problems with my internet connections,

I am having a lot of problem with my internet,  the internet light on my router is always flashing red.  If it is green I still cannot get my wifi to work. This has been on going now for more than a month  

3 REPLIES 3
by Grand Master
Grand Master

Re: I am having a lot of problems with my internet connections,

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB?

What does it say in the Internet section on the initial Status page of the BrightBox after you log in? Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? BrightBox 1 or 2?

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: I am having a lot of problems with my internet connections,

Have you reported this to EE? What did they say? 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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by
EE Community Support Team

Re: I am having a lot of problems with my internet connections,

Hi @Sm5

 

Welcome to the community.

 

Could you get back to us answering @XRaySpeX's questions? We'll do our best to help.

 

Chris 🙂

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