25-07-2017 08:36 PM
Hi please can someone help?
i am currently in France and cannot make any calls from my iPhone 6. Data roaming is setup and I have received a call from the UK so cannot understand why I cannot dial out? Anybody that can help would be really appreciated
25-07-2017 08:55 PM - edited 25-07-2017 08:56 PM
@Bluereacto1: Did you activate roaming on your MyEE a/c before you left (not just data roaming on your phone)? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.
26-07-2017 04:54 AM
Yes this was activated before I left and I rang up ee as well before I left who confirmed everything was setup
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