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by Hannahlou89
Explorer

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

I have tried to claim mine with the dispatch note (as advised by EE) as I didn't receive an email. Huawei have rejected my claim.

 

Has anyone without the email been able to resolve this with Huawei? Can someone help from EE? 

by
EE Community Support Team

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Hi @Hannahlou89.

 

Are you able to contact our customer service team to get your proof of purchase?

 

Jon

by Hannahlou89
Explorer

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

I have and received an email but they still aren't accepting this as the date is not the date I pre ordered the phone

by Mbz86 Contributor
Contributor

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

15 days it took once my evidence was validated and my bundle arrived today.

by
EE Community Support Team

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Morning @Hannahlou89

 

Thanks for coming back to us.

 

I have sent you a private message to get some details.

 

Thanks, Leanne 🙂

by Jess4455226
Visitor

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

It says in this post that I have until the 8th to submit a claim. I followed the link on 25th November and it won't let me claim at all. Really not happy. 

by
EE Community Support Team

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Hi @Jess4455226

 

Welcome to the community. 

 

I have sent you a private message for some further information. 

 

Speak soon, Katie 🙂

by Davehy0
New Member

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Hi

 

I, like others, have had my claim rejected as my printed delivery note did not have the date of my pre-order on. The only notification I had for the pre-order was a text but that was to my old phone. I've tried phoning CS but all they offered was a proof of purchase which wasn't close to anything i needed.

by
EE Community Support Team

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Hello there @Davehy0

 

Thanks for coming to the community.

 

I have sent you a private message on here to get some details.

 

Speak soon, Leanne 🙂

by Mdailly559 Investigator
Investigator

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Hi, 

I had my claim validate on 13/11 and still haven't heard or received anything. It will be 30 days tomorrow and when I questioned Huawei about this they advised that they cannot track this at the moment. 

 

I don't think that this will be arriving tomorrow which is then going to be over 30 days. What can be done to track or try and find out a rough estimation date for the arrival of the claim? 

 

The original claim was put in nearly 45 days ago which seems a bit ridiculous and I'm not really happy waiting this long for something EE had told me would only take "a week or so."

by
EE Community Support Team

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Hi @Mdailly559.

 

Welcome to the community.

 

Did Huawei advise why they are unable to track your claim?

 

Was any further update provided?

 

Speak soon, Katie 🙂

by Jambo118 Investigator
Investigator

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT

I had the same response. My 30 days expires tomorrow and they have said they can't track or provide an update. Poor service all round as it was a key selling point.

Sent from my Huawei phone
by Mdailly559 Investigator
Investigator

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Huawei said - 

 

To our regret, we are unable to give a delivery estimate.

 

The Free Gift will be sent as soon as possible and you will receive a tracking code via email, please check also you email spam/junk folder. 

 

No further update has been provided. 

 

This was several days ago and now that it will be 30 days tomorrow I'm starting to wonder if I'll actually receive anything. 

 

This was one of the only reasons for buying this phone at a pretty big cost per month and surely someone should be able to check the status of a claim worth nearly £300? 

by paulbromley Investigator
Investigator

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

The 30 days are up today and nothing. Been in touch but not heard anything. Its been nearly 2 months since I ordered the phone, at significant cost as I upgraded early to get this offer, and nothing. Very close to sending it all back (breach of sales contract due to non delivery of offer) and going to Vodafone.

by
EE Community Support Team

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Good Afternoon @paulbromley

 

Have you had the chance to contact Huawei for an update regarding your claim?

 

Was your claim successful? 

 

Speak soon, Katie 🙂

by paulbromley Investigator
Investigator

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

After initially saying the delivery note wasn't sufficient they then said it was. This was confirmed with an email saying I would receive my offer within 30 days. That was 30 days ago. 

by
EE Community Support Team

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Thanks for confirming this @paulbromley.

 

I would recommend giving Huawei a call for an update on your claim. 

 

Keep us updated, 

 

Katie 🙂

by paulbromley Investigator
Investigator

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

I did. They said everything is fine with the claim (not my definition of fine) but there was a delay with the dispatching of the claims. They have had 30 days, this is not good enough. They had no idea when they will be able to send it. 

by
EE Community Support Team

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

I have sent you a private message @paulbromley

 

Thanks, 

 

Katie 🙂

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