This page is no longer active
   

For up-to-date information and comments, search the EE Community or start a new topic.

by paulbromley Investigator
Investigator

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

I am getting very frustrated with this now and am one bad pece of advice away from cancelling my contract. I have now being trying since October 23rd to get the proof of pre-order which I need to upload to claim the watch and charger. I have spoken to various chat-bots and even some actual real people but unless this is resoved I will be sending the phone back and switching to another provider.

 

Please - email me the proof of pre-order so I can upload it to the Huawei offer page 

by
EE Community Support Team

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Hi @paulbromley

 

I am very sorry to hear of your experience.

 

If you upload your delivery note this will be accepted.

 

Huawei will be able to check with your IMEI number and delivery note that this has been ordered by 25th October.

 

Thanks, Leanne.

by paulbromley Investigator
Investigator

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

I hope you are right! The delivery note doesnt have the order date on.

by
EE Community Support Team

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Hi @paulbromley

 

If you enter your IMEI number they can check when this was ordered.

 

Thanks, Leanne.

by paulbromley Investigator
Investigator

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

You will have to forgive me if i don't share your confidence.

by
EE Community Support Team

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Let me know how you get on @paulbromley

 

Thanks, Leanne.

by FurstyFerret Contributor
Contributor

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT

I'm pretty relaxed. EE paid out the cash on the P20 Pro offers when Huawei
messed it up, which if anything saves the headache of putting the watch on
ebay...
by wonderman Investigator
Investigator

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

The Mate 20 Pro is the smaller of Huawei's Mate-series flagships. The regular Mate 20 offers a 6.53-inch LCD display with 18.7:9 aspect ratio, while the Mate 20 Pro gives you a 6.39-inch curved OLED display with 19.5:9 aspect ratio. Quite surprisingly, there's also a third device for select markets - the monster Mate 20 X has a 7.2-inch AMOLED display with 18.7:9 aspect ratio. Smaller and more comfortable in the hand, the matter of fact is I love this mobile.

by paulbromley Investigator
Investigator

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

As expected Huawei have just emailed to say the delivery not is not sufficient proof of pre order and I need to provide the proof of pre order THAT SHOULD HAVE BEEN EMAILED TO ME!

 

This is not good enough EE. 

by FurstyFerret Contributor
Contributor

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Just got the same email. Would you mind updating this thread if you get a successful outcome from EE?

 

The person I spoke to said that it was my fault that I didn't get an email confirmation as they're automatically sent out, and they have no ability to re-send.

by
EE Community Support Team

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Hi @paulbromley@FurstyFerret

 

I have sent you both private messages if you could take a look. 

 

Thanks, Katie Smiley Happy

by Foxya3xx Investigator
Investigator

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Something tells me I am going to have exactly the same issue in a couple of days. I too didn't get my Pre-order confirmation email

by Foxya3xx Investigator
Investigator

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Yep, Huawei say they need my proof of pre order to process claim and I never received my email. Has anybody found a solution

by Mbz86 Contributor
Contributor

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Huawei emailed an said the preorder email wasn't good enough an had to send another proof of preorder in I sent a photo off my delivery note into Huawei which they accepted and verified an now am just awaiting  My free bundle.

 

EE need to look at the template off their preorder emails for future others like this 

by Foxya3xx Investigator
Investigator

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

The issue is EE never sent me my pre order confirmation and every time I ask for it to be resent I just get sent my proof of purchase which doesn't have the correct date of my pre order on it rather the date that the proof of purchase was requested 

by
EE Community Support Team

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Good Morning @Foxya3xx

 

Thanks for coming back to the community.

 

Do you have your delivery note?

 

If so, you can upload your delivery note and this will be accepted.

 

Huawei will be able to check with your IMEI number and delivery note that this has been ordered by 25th October.

 

Thanks, Leanne.

by Foxya3xx Investigator
Investigator

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

My delivery note is the document I submitted however they have emailed stating they require a document with the date of purchase on as well

by
EE Community Support Team

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Hi @Foxya3xx

 

I have sent you a private message.

 

Speak soon, Leanne.

by TreebGaming Investigator
Investigator

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Hi, how long on average does it take to receive the items after the claim has been validated?  Mine was validated on the 10th and its the 22nd today, I've still had no notification saying its been sent.  I've contacted the relevant department as the only email I got gave me an estimate of "within 30 days" which is incredibly vague.  I contacted the relevant people just to be told that they can't provide a more specific date or estimate. 

by
EE Community Support Team

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Hi there @TreebGaming

 

Thanks for coming back to the community.

 

The Gift Bundle will be delivered to an address in the UK, Isle of Man, Jersey or Guernsey within 30 days of a verified claim.

 

You will be notified when your gift has been dispatched. 

 

Thanks, Leanne Smiley Happy

Let's get started

Join the EE Community to ask, answer, learn and share.