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by Mbz86 Contributor
Contributor

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Have you tried online chat on the ee site more likely to get through to someone to speak to

by damiandvs87 Contributor
Contributor

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Really struggling to get an answer/confirmation email from online chat or via 150 - all i want is confirmation of what i've ordered and an order number so i can track it

by rjones Investigator
Investigator

huawei mate 20 pro

I have ordered a Huawei Mate 20 Pro and I need a pre-order confirmation receipt for my watch and charger to be claimed. How do I get this?

by ruz1986
Explorer

Re: huawei mate 20 pro

Hi there,

 

I pre-ordered last night too, but of what I see, we have to wait a bit. We should all get the emails prbably by the end of this week (hopefully!).

 

Can't wait for the phone to arrive!

 

Cheers,

 

Val

by Grand Master
Grand Master

Re: huawei mate 20 pro

Hi @ruz1986 @rjones

 

Please see EE help thread here.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Morning @damiandvs87

 

Thanks for coming to the community.

 

When did you place your order?

 

Also, was this online, over the phone or in store?

 

Speak soon, Leanne.

by damiandvs87 Contributor
Contributor

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Ordered via the phone. Got a message last night saying your phone will be with you tomorrow but no tracking details order number or anything...... no one seems to be able to tell me anything.

by
EE Community Support Team

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Thanks @damiandvs87

 

Our customer service team will be able to check the order for you and get you an email sent.

 

I would give us another call on 150 and let the team know you don't have your 000 number to track your order, and you need your confirmation email sent again.

 

Thanks, Leanne.

 

 

by rjones Investigator
Investigator

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

It says the order confirmation can be used as the pre order proof but needs date and time visible. The order confirmation doesn't have either of them??

 

Yes. When I put my order in I was told it'd be out for delivery on Friday. 

by
EE Community Support Team

Re: huawei mate 20 pro

Good Morning @ruz1986

 

Thanks for coming to the community,

 

Bet you can't wait 🙂

 

Did you get an email or text to confirm your order has been placed?

 

This may have ended up in your junk/spam folder in your emails.

 

If not, speak to our customer service team they will check your account for you and look into sending this to you.

 

Thanks, Leanne.

by
EE Community Support Team

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Hi there @rjones

 

Does the email show the date and time this was sent to you?

 

Leanne.

by rjones Investigator
Investigator

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Hello Leanne.

 

Yes the time of email is there. Is that what is meant by date and time? 

 

Thanks,

 

Robert 

by
EE Community Support Team

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Hi @rjones

 

Yes this will be fine as you have placed your pre-order between the 16th October and 25th October and your email was sent during this time.

 

Thanks, Leanne.

 

 

by D16ggs
Explorer

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Hi, I have rang twice for my confirmation email and they said I would just get a text I explained that I needed it to order the gifts and she just told id get a text when it was coming for delivery 😕 thanks 

by
EE Community Support Team

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Hi @D16ggs

 

Thanks for coming back here.

 

Our customer service team will be able to check the order for you and get you an email sent.

 

I would give us another call on 150 and let the team know you don't have your 000 number to track your order, and you need your confirmation email sent.

 

Leanne.

by ruz1986
Explorer

Re: huawei mate 20 pro

Hi @Leanne_T

 

I forgot to mention that I got my tracking message.. U guess I was too excited about the phone lol.

 

I got 26th October as expected date so 2 days..and counting lol

 

Thanks and kind regards,

 

Valentin

by filarek28
Explorer

Re: huawei mate 20 pro

Customer service says they can send me an email with my pre-order confirmation when the phone arrives to me. They cant send me confirmation right now 😕 

by FurstyFerret Contributor
Contributor

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Hi Leanne, 

 

I pre-ordered a Twilight Mate 20 Pro yesterday and haven't received a confirmation email yet.

 

Will Huawei still accept the delivery note in these circumstances? Would appreciate some advice, because it's going to be inconvenient for me and EE if I have to return it in the 14 day cooling off period. 

 

Cheers

 

Dave

by Golantrevise Investigator
Investigator

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Received my phone yesterday. Why no case in the sealed box ee??  Every other seller includes one.

Struggling to get proof of pre order and proof of purchase. I received no email when I pre ordered. Ee have offered to email me both but say they can't include the order number which Huawei are insisting on. 

Please don't ask me to ring 150 again as I get a different answer each time. This happened with the p20 Pro free gift. I would have thought that we would have.learned the lessons from that mess but apparently not

by
EE Community Support Team

Re: Huawei Mate20 Pro Pre-order offer. Claim your Huawei Watch GT & Wireless

Good Morning @Golantrevise

 

I hope your enjoy your new device.

 

I have sent you a private message for some further information. 

 

If you could take a look and get back to me 🙂

 

Katie. 

 

 

 

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