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@Mark1960 Is this a device you got yourself from EE if it is fill THIS out
if it’s 2nd hand you will need to call customer services to request this and you’ll be charged £8.99 payable via a UK credit/debt card.
it takes up to 10 days to process a unlock request.
EE will only unlock a contract device if it’s been over 6 months since the time of purchase even if that device is now a 2nd hand device.
Welcome to the community.
How did you get on following the brilliant advice from @Chris_B above?
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