16-03-2018 05:53 PM
Hi. I have bought the EE max plan and told ee I was going to NewZealand but unfortunately I get a message dying my number has a call Barr on it. I can’t phone ee or even text 150. I can’t seem to get live chat either. Does any one know how I can get this sorted?
Many thanks and kind regards, luke
16-03-2018 06:00 PM
Hi @Barracuda816 and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.
Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want
Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data.
Did this work?
Can you recieve calls/texts?
16-03-2018 08:46 PM
Hi. Thanks for your quick reply.
Unfortunatly i have followed your instructions but I’m still getting a message saying due to our customers request international calling has been disabled (or words to that effect) I can’t call ee to get the barring taken off.
17-03-2018 08:11 AM
Hello there @Barracuda816
Thanks for coming back to us.
Our customer services team will be able to help remove the international bars.
I recommend logging into your My EE account on your phone's browser (not the app) or a computer.
Once you're logged in, a chat window will pop up when an advisor is available.
If you can't get in contact with chat, please get in touch from an alternative phone.
Enjoy the rest of your trip 🙂