04-03-2016 01:10 PM - last edited on 02-09-2016 03:08 PM by ElenaG
From time to time you may need to change your EE SIM card. Depending on the reason for the new SIM card you may or may not need to activate it online.
Here is a quick guide on what you need to do.
If you need to activate your SIM card online you will need an EE signal on your old SIM so you can receive a text.
During the activation process you will be asked for your new SIM serial number. It’s located underneath the barcode on the letter that came with the new SIM (see below). You will need to enter a 14 digit number so it’s important to include the 2 numbers in brackets at the end.
A few points to bear in mind…
I hope this helps you get started, thanks for reading.
As always, please hit reply if you have any questions.
EE Community Team
04-03-2016 10:25 PM
Hi James, I am trying to activate my new SIM card after an upgrade. I put my mobile phone number into the sim swap and when it says it's sent me a text with a pin code, I never receive the text. I am definitely receiving a signal and other texts. After I click the send text button, my phone receives a message which tells me messaging has closed. Could you shed some light on this for me please?
05-03-2016 11:36 AM
Welcome to the Community!
Sorry to hear you're having trouble getting your upgrade up and running.
Does your new phone take a different size SIM?
If it's the same you can just pop your existing SIM into your new device and start using it.
If you do need to register the SIM try re-booting your device and retrying the registration.
Let me know if you're still having issues.
12-03-2016 01:00 PM
02-04-2016 02:35 PM
Hi I have upgraded my device and was sent a new sim card along with it. It has been more than 24 hours, but it still says No Service. I have restarted my phone, and know that there is signal where I live, so I'm not sure what is wrong with it? And i can't activate it with a pin because there is no service to recieve the text from EE.
06-04-2016 04:43 PM - edited 06-04-2016 04:44 PM
Hi, I have done this process a few times now to try and activate my new sim however I go through the steps, I receive the text and enter all the information needed but it then redirects me back to the start saying that the mini sim activation service is temporarily unavailable. Does this mean the site is down? Or is there something wrong with my number/sim?
20-04-2016 07:39 AM
20-04-2016 08:51 AM
24-04-2016 06:09 AM
26-04-2016 07:57 PM
27-04-2016 08:20 AM - edited 27-04-2016 08:21 AM
11-05-2016 10:25 PM
Really hoping someone can help!
I upgraded my phone and the new phone takes a different sized sim card. was given instructions to call customer services and select option 1, then 2, then enter phone number and then option 4...but that doesn't work. Tried to register the new sim on the online form on the EE website but do not have a 14 digit SIM number, i have a 12 digit one with nothing in brackets. (I have checked all the paperwork, packaging and the sim card itself for a 14 digit number).
Saw to look on the instructions on the forums to look up the ICCD number (am on android), i don't have that option on my phone. Downloaded an ICCD app which gave me a 19 digit number..some fo which corresponds with my 12 digit derial number.
Please, how can I register my new SIM? If it requires a call to sustomer services what options do I need to select?
12-05-2016 10:43 AM
12-05-2016 11:52 AM - edited 12-05-2016 12:00 PM
Thanks for your reply, but no, as my post stated, none of the various guidance I have found has worked. hence my message...... I dont' mean to sound rude but it is a bit like you didn't even read my post. I thought itf i laid out what I had already tried it would help move things along
Which team do i need to speak too (i.e. which opitons do i need to select when calling) as none seem to fit the criteria for my issue when I go through the menus and I don't want to sit in a queue to only end up with someone who can not help me
I have seen elsewhere on the forums that support team have helped people by the customer PMing the 12 digit code they ahve and the support team member looking up the 14 digit code at that end. Is that not a possibility for me? That would be an excellent solution!
12-05-2016 01:04 PM
Thanks for getting back to me
I'm sorry if it came across as if I didn't read your post properly.
I did, however, hands held up I wasn't clear enough when I replied and I apologise for that.
We have no account access as we are a forum, but there may be something we can do.
Can you please advise me are you an EE pay monthly personal or pay as you go customer?
by brydie_thompson 00:15 13.01.17