Highlighted
by GavinS
Explorer

How long is a PAYG sim allowed to be inactive before it is void

Good afternoon, 

My Nan uses her mobile phone VERY rarely, we keep having to get her a new number when she decides she wants to use it. How long before a sim expires and what can we do to prevent it from expiring...bar the obvious "use it more often"!

 

Thanks

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: How long is a PAYG sim allowed to be inactive before it is void

HI, 

@GavinS

After 179 days non use or without making any chargeable activety but you still can activate in 90 days calling customer service. 

More details can be found here 

https://community.ee.co.uk/t5/Pay-as-you-go/Pay-as-you-go-Hibernation-Information-on-EE/td-p/392179

Thanks 

View solution in original post

4 REPLIES 4
by Ace Contributor
Ace Contributor
Solution

Re: How long is a PAYG sim allowed to be inactive before it is void

HI, 

@GavinS

After 179 days non use or without making any chargeable activety but you still can activate in 90 days calling customer service. 

More details can be found here 

https://community.ee.co.uk/t5/Pay-as-you-go/Pay-as-you-go-Hibernation-Information-on-EE/td-p/392179

Thanks 

View solution in original post

by GavinS
Explorer

Re: How long is a PAYG sim allowed to be inactive before it is void

Thanks that was exactly what I needed to know.

by Ace Contributor
Ace Contributor

Re: How long is a PAYG sim allowed to be inactive before it is void

You are welcome @GavinS 

Many Thanks

by
EE Employee

Re: How long is a PAYG sim allowed to be inactive before it is void

Hi @GavinS

 

Glad you have found the details you needed.

 

Many thanks,

 

Lee

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