Highlighted
by
Visitor

How long does it take to send an unlock code via email?

I phoned up ee this morning and spoke to a very helpful lady who said she would email my unlock code straight away. Two hours later I am still waiting. How long does it take to send an email?

3 REPLIES 3
Highlighted
by Grand Master
Grand Master

Re: How long does it take to send an unlock code via email?

@heatherjbooth  I don’t know why got told this as it takes up to 10 days to process a unlock request. 

Highlighted
by Grand Master
Grand Master

Re: How long does it take to send an unlock code via email?

It takes 10 days to get a phone unlocked. Maybe she meant she was sending an email today to the manufacturer of your phone who maintain the database of the locked/unlocked state of their phones & issue any unlock codes needed.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by
EE Community Support Team

Re: How long does it take to send an unlock code via email?

Hi @heatherjbooth,

 

Welcome to the EE Community.

 

It can take up to 10 days to receive your unlocking code, although it's usually a lot quicker.

 

It's worth checking your spam/junk email folder daily in case it ends up there.

 

Thanks

 

James

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.