15-11-2012 02:09 PM
15-11-2012 06:44 PM
I now have a high level EE technician looking into my problem and so far it could be :-
1. My account got messed up when it was ported across from Orange to EE
2. A faulty batch of 920's was shipped out which do NOT work on EE
3. On EE's records it shows up I brought it from Phones4U even though it came from an EE store
4. Phones4U are blocking the simcard from working 5 times in 2 Lumia 920's?
I still have no working phone, no working sim card and EE are still no closer to a resolution and I am beginning to lose faith that I will ever have a working 920 with a working SIM anytime soon.
Almost a week now of trying sim cards, phone calls, trips into town, taking time off work and to be told that I still don't have a phone I can use is a very bitter pill to swallow.
From Saturday I will be unable to do anything further as I will be on a training course for 8 days (8am till 8pm each day )
@Gerraldd I really hope you get yours sorted as we cannot be the only guys with a Lumia 920 on EE which refuses to work.
16-11-2012 05:30 PM
Got a call from the manager of my local P4U and he said that if the sim card is still not connected until monday. They will cancel the contract. Then I'll buy the same phone from EE itself now.
@daleski75, do you happen to know if your lumia 920 is eligible for a free wireless charger? P4U lumias can get a free wireless charger so I'm wondering if EE is the same.
16-11-2012 05:33 PM
16-11-2012 06:56 PM
A mate of mine has just got a Lumia 920 on EE and his sim card worked first time so what gives?
16-11-2012 07:36 PM
Lucky him.. I still have to wait 3 days until I can get a new Lumia 920 as I've lost hope for my current one. Did he bought it from an EE store?
17-11-2012 12:25 PM
He brought it online from EE, wish I was more patient and waited too as I could of had a working phone and sim now instead of cancelling it and getting one from a store instead.
On the phone now to EE in one last attempt to get this resolved.
17-11-2012 05:01 PM
17-11-2012 06:10 PM
They've also credited me and I spoke to P4U about it and they said they're gonna refund my first week assuming that the phone is going to work. I'm going back to P4U tomorrow as I won't be able to go their on Monday until Friday to return the phone.
18-11-2012 04:35 PM
I returned the phone today and bought a new one. But this time, it's from Orange since because I had problems with EE. The phone was activated in less than an hour. I'll just upgrade to EE when 4G is available at my area.
19-11-2012 12:03 PM
I've replied to a few of you on other posts, so apologises for repeating myself, but in case anyone hasn't seen my message yet, just wanted to let you know that I have access to some customer service experts who are able to look into these issues for you. If you're still experiencing problems, please send me your name, contact number and a description of your problem in a private message and this will be looked into asap.
19-11-2012 09:06 PM - edited 19-11-2012 09:07 PM
@gerraldd Cannot say I blame you it's 9 days now without a working SIM and EE have assured me it will be fixed but cannot give me any time frame just have to sit here and wait, wait some more oh and wait again.
20-11-2012 05:14 PM
21-11-2012 11:51 AM
21-11-2012 06:45 PM
I went back into P4U last week and the manager just kept ringing EE over and over asking them to activate the sim. The first few people gave the bull**bleep** stories they've been telling everyone, then he got through to a guy who just activated the sim! Really don't know what the hell EE are playing at. Hope everyone has their phones working soon if they aren't already.
23-11-2012 09:25 AM
Managed to call EE to chase them up and they now said my case is with level 3 ee technicians who are going through by hand activating accounts properly as a few got messed up and mine was one of them.
Looks like I will be asking for another week of money back so now almost 2 weeks without my number which is very annoying to say the least.
I am not confident whatsoever and if EE have not sorted this mess out by the weekend I will be asking to cancel my contract.
24-11-2012 12:52 PM
Almost at the point of cancelling my contract now, waiting for a phone call from a manager to discuss options.
24-11-2012 01:17 PM
Had a phone call and they have told me that I have 2 options.
1. get a brand new lumia 920 and a new sim which they say will work
2. get a new sim and activate it in another 4g handset
They have made the decision for me its a new handset or cancel.
20-12-2012 10:30 AM
i called yesterday and ask the guy in shop side 60 mins and called after 5 and side can tack up to 24 hiers hope its today calling at 3
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