by NathanHeron Investigator
Investigator

How does EE refund the data I use for the Apple music add on?

So I've just signed up for the 3 months free Apple music add on where I've been told by EE that they will refund the data I use. I started using Apple music but my data is being used up? I've had a text saying I've started the deal so am a bit confused how its supposed to work so please help!

10 REPLIES 10
by
EE Community Support Team

Re: How does EE refund the data I use for the Apple music add on?

Hi @NathanHeron,

 

Welcome to the EE Community.

 

The 3 month offer is through Apple. You get 6 months free with the EE offer.

 

Did you text MUSIC to 150?

 

Thanks

 

James

by Grand Master
Grand Master

Re: How does EE refund the data I use for the Apple music add on?

by NathanHeron Investigator
Investigator

Re: How does EE refund the data I use for the Apple music add on?

Yeah sorry I meant 6 months. I have texted MUSIC and then YES to 150. 

by NathanHeron Investigator
Investigator

Re: How does EE refund the data I use for the Apple music add on?

@Chris_B I'm new to Apple Music so I didnt text STREAM. 

by NathanHeron Investigator
Investigator

Re: How does EE refund the data I use for the Apple music add on?

@Chris_B  So how would I cancel the 3 months free Apple music from Apple so that I can start the 6 months free Apple music from EE where it won't use my data?

 

by Grand Master
Grand Master

Re: How does EE refund the data I use for the Apple music add on?

@NathanHeron   You don’t need to just text STREAM to 150 to get free data streaming and at 3 months login to your apple account and cancel Apples offer them take up EEs offer the the last 3 months of data streaming. At some point you’ll have 3 months of no free data streaming but you’ll still have 3 months off Apple Music at no charge. 

by NathanHeron Investigator
Investigator

Re: How does EE refund the data I use for the Apple music add on?

@Chris_B I texted STREAM to 150 but it said that I already have 6 months of free Apple music and that I can't have another add-on. 

by
EE Community Support Team

Re: How does EE refund the data I use for the Apple music add on?

Hi @NathanHeron,

 

Have you double checked in your settings that Apple Music is using your data and not another app?

 

Thanks

 

James

by NathanHeron Investigator
Investigator

Re: How does EE refund the data I use for the Apple music add on?

@James_B It's definitely Apple music using the data. When I go in my settings it shows me which app uses the data. Each time I play a song it goes up for Apple music. 

by
EE Community Support Team

Re: How does EE refund the data I use for the Apple music add on?

Thanks for checking @NathanHeron

 

Please get in touch with customer services so we can take a quick look at your account.

 

James

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