12-03-2018 10:28 AM
Data security is extremely important. Find out how EE works to keep your data safe and learn how you can keep your information secure online.
With more and more online fraud happening these days, we do a lot of work in the background to make sure that your data is kept safe. We even keep an eye on places where fraudsters do their work, like the dark web. This is a free service we provide so that we can help you to keep your information secure.
We cross check data from security breaches or hacked data from other companies for matches with our customers' login information and actively contact anyone who may be affected. In these situations we often temporarily lock the account and prompt them to change their passwords to keep their information safe.
Fraudsters collect usernames and passwords that have been leaked from other websites or databases, hoping that the same username and password will be used across a person's other online accounts and apps. If they can get into one, they may be able to get into others.
It's important to use different passwords for each website and app that you access. This will help reduce your risk of being targeted.
Don't worry, this doesn't mean that our systems have been compromised but it is a preventative step we occasionally take to help to protect you. If that happens we will prompt you to change passwords just in case you have used the same details on the unsafe sites and our own.
Phishing is when fraudsters try to contact you directly to persuade you to give them your details. It could be in the form of texts, emails, or even calls that look like they're from a company that you recognise.
If you aren't 100% sure that something is genuine the best thing that you can do is to not share anything.
If you think that you may have shared your information then it's important to change your passwords to any accounts that may have been compromised as fast as possible, especially those which may contain any bank or payment details. We also recommend that you contact your bank or credit card provider if you have even the slightest doubt that you may have inadvertently given information to a scammer.
Find more information and advice on what to do have a look at our security hints and tips article.
12-03-2018 10:31 AM
You can check to see if you email address or user name has been pwned i.e. hacked and then leaked online at https://haveibeenpwned.com
12-03-2018 12:12 PM
Passwords are best created when you create a random password THIS WEBPAGE does exactly that. Then all you need is an app like 1Password ( there are others ) that can store these random passwords for all your apps/online banking infact anything that needs a password then you only need to remember the one password to open the application to get access to all your passwords. The password you create for applications like 1Password also need to be passwords that are not easily broken.
1PASSWORD is an iOS, Mac ,Windows and Android application but there are others.
Passwords are better and stronger when they are longer and use random letters, including upper and lower case, numbers and symbols.
by ACW342 30-04-2016
by DaveH22 20-09-2018