20-06-2017 12:21 PM
So I am on a 4GEE MAX plan and currently in the USA. My plan entitles me to use my data out here as if I was in the UK. I've just turned the data on and I have no connection. I was looked online and it seems I need to add a Travel Data Pass to my account by texting travel to 150. Problem is I have no connection and so cannot text the number. Is there some other alternative way to set up roaming abroad while out in the USA?
20-06-2017 12:35 PM - edited 20-06-2017 12:36 PM
When did you get that Max plan?
If you upgrade or get Max plan after 10th May USA data and call roaming include in your package plan.
Did you activate roaming before travel?
You can check this clicking here Manage your device
To make sure Roaming enabled on your account.
Also manual network search and turning phone off and on few times help to contact with available network.
20-06-2017 01:07 PM
@RobbieDixon Did you enable roaming on your account before leaving the UK ?
20-06-2017 02:34 PM