18-02-2017 09:44 AM
To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
18-02-2017 09:56 AM
No, that's the only way. EE is a UK firm.
Why buy a foreign handset when you don't know how to unlock it & are unable to communicate with the original network?
18-02-2017 10:05 AM
@Sam21411 Try looking on eBay as there are plenty of sellers who can help unlock this device if language is an issue.