How do I unlock EE phone when can't access EE shop as live in Guernsey?

[Carys2]

Hi, I live in Guernsey and have been given a second hand Iphone and put my sim in and it won't work as it say it's locked to old network, which is EE. I can't access a shop, so how can I do it?

[XRaySpeX · Accepted solution]

To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card.

Once the process has been started you will receive an email from the Unlocking Team to process the unlock.

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

If that is the case your only remedy is against whoever you got the phone from.

[Chris_B]

@Carys2   You don't need to go to EE store you need to call EE customer services to request this to be unlocked it will cost you £8.99 and take up to 10 days to process the unlock.