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How do I switch off £1 Talk &Text Pack

Hi - Was on Orange with old Orange Sim but have been getting PAYG top ups via EE for some time. Last Friday had No Service/Network so on Sunday popped into local EE shop & was told that the old Orange Sim had stopped working. Was supplied with new EE Sim & phone was working - Paid for a £10 top up & was told my original no. would be reinstated & the outstanding balance would be transferred across in a couple of days. All good & all has happened BUT I received a text to say that £1 had been taken from my credit for "£1 Talk & Text Pack' which will expire in 7 days when another "£1 pack' will be debited from my credit. Don't want this & did'nt sign up for this. Hardly use my pnone at all just want to use occassionaly & top up as needed. How to I switch this off? (Not easy to contact EE!)  Help Please - Cheers, Bob

1 SOLUTION

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Solution

Re: How do I switch off £1 Talk &Text Pack

Hi and welcome to the community @Bob76

 

If you want to cancel your pack for any reason, just text STOP PACK to 150.

 

This will stop your pack from starting again next time.

 

Many thanks,

 

Lee

View solution in original post

3 REPLIES 3
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EE Employee
Solution

Re: How do I switch off £1 Talk &Text Pack

Hi and welcome to the community @Bob76

 

If you want to cancel your pack for any reason, just text STOP PACK to 150.

 

This will stop your pack from starting again next time.

 

Many thanks,

 

Lee

View solution in original post

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Explorer

advice & replyRe: How do I switch off £1 Talk &Text Pack

Hi Lee_H, Many thanks for advice & your reply. Done as you suggested & pack stopped/all sorted. Cheers, Bob

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EE Employee

Re: advice & replyRe: How do I switch off £1 Talk &Text Pack

Glad you are now sorted @Bob76

 

If you need anything else,

 

Please do let me know.

 

Many thanks,

 

Lee

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