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by meezee515
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How do I remove the 1gb add on data from my account? I do not want it rolled ove

How do I remove 1gb add on data from my account? 

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Re: How do I remove the 1gb add on data from my account? I do not want it rolled

Hello @meezee515 if you ran out of data and purchased a standard data add on through http://add-on.ee.co.uk these last until either used up or the end of your billing month and do not rollover (one time use). If you have a different type of add on attached to your account that does rollover on a monthly basis then please call customer service on 150 from your EE phone or 07953 966 250 from any other who can access the account and check/remove this for you. If you are a personal pay monthly customer on an EE plan you can also access Live Chat using one of the ways mentioned in this link. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

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by Profile closed
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Solution

Re: How do I remove the 1gb add on data from my account? I do not want it rolled

Hello @meezee515 if you ran out of data and purchased a standard data add on through http://add-on.ee.co.uk these last until either used up or the end of your billing month and do not rollover (one time use). If you have a different type of add on attached to your account that does rollover on a monthly basis then please call customer service on 150 from your EE phone or 07953 966 250 from any other who can access the account and check/remove this for you. If you are a personal pay monthly customer on an EE plan you can also access Live Chat using one of the ways mentioned in this link. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

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