How do I remove international call barring. Cannot use phone abroad.

[Nike1]

Hi have tried resetting, changing network, etc etc, when I use phone it sats you cannot make this call. I am abroad already and number was working. Have put credit on phone. Assuming all international calls barred. It was working before. Have recently changed phone. Would appreciate your help. Thank you

[Leanne_T]

Hello there @Nike1

Thanks for coming to the community.

Can you send texts?

Was this working in the new phone previously?

Speak soon, Leanne 🙂

[Nike1]

hi yes it was working try even sent me a welcome to the Caribbean text message. A friend put some credit in from uk then it stopped working .no can't send any text either. Thanks

[Leanne_T]

Thanks @Nike1

Can you try texting BALANCE to 150 and let me know the reply?

Thanks, Leanne 🙂

[Nike1]

Tried 150. Balance message failed to be sent

[Leanne_T]

Thanks for trying this @Nike1

Are you able to select any other network in the phone settings?

Also, where did you purchase your new phone?

Thanks, Leanne.

[Nike1]

Hi Leanne tried them all. Bought phone in Jamaica had iPhone but given trouble been fixed. It was the new phone I got message from EE. 

Thanks

[Lee_H]

Hi @Nike1

Glad you are now sorted.

Many thanks,

Lee

[Nike1]

No still not sorted!

Nike1

[Nike1]

Sorry 😞Barring still on.😞😞😞

[Lee_H]

My apologies @Nike1.

I thought the device you purchased in Jamaica had resolved your issue.

Are you using Orange, T-Mobile or EE pay as you go?

Many thanks,

Lee

[Nike1]

EE pay as you go

nike1

[Lee_H]

Hi @Nike1

Please, can I get you to turn off the 4G signal and have 3G only then perform a manual network search and try to connect to Digicel or Flow?

Does this help.

Many thanks,

Lee

[Nike1]

Hi Lee don't have only 3G setting have the following.

2G/3G/4G

3G/4G

2G

tried all with both Digicel and Flow no luck.

Nike1

[Lee_H]

Hi @nike1

Try 2G only does this help?

Are you dialing the UK prefix for number 0044?

Many thanks,

Lee

[Nike1]

Have tried 2G yes 0044 and +44. Get we're sorry you're not allowed to make this call. Tried different phone same result

Nike1

[Lee_H]

Hi @Nike1

The issue will lie with the SIM, are you with anyone else that is using EE?

Many thanks,

Lee

[Nike1]

Unfortunately no not in JA do I need a replacement sim?. If yes I can reorder and get friend to bring. Nex week. 

Nike1

[Lee_H · Accepted solution]

@Nike1

Not necessarily the SIM but your account.

What I would need you to do is give customer services a call using an alternative phone to have your account looked into.

Many thanks,

Lee

[Nike1]

Thank you Lee will do.

Nike1