21-03-2018 02:17 PM
How do I move data from my 4GEE WiFi mini to my mobile phone through the EE app?
21-03-2018 02:36 PM
Please read EE guide which explains how.
21-03-2018 02:41 PM
I've already looked through this, butit says to click on 'Family Usage' button which I don't have.....
21-03-2018 03:44 PM - edited 21-03-2018 03:46 PM
Welcome to the community, @justlucy88
Is your number the lead number in your My EE account?
Also, are you the account holder?.
A couple of other points to note:-
21-03-2018 03:54 PM
My mobile number is the lead number and I am the account holder. I only have these two devices on my account and have 8gb data on my 4GEE WiFi mini. I was sold it on the understanding it was easy to transfer some of the data each month to my phone!
21-03-2018 04:02 PM
Thanks for confirming that, @justlucy88.
The below statement is in the data gifting terms and conditions:-
You will be able to gift data from any Pay Monthly handset, tablet or 4GEE WiFi device to any other Pay Monthly handset, tablet or WiFi device that belongs to the same Pay Monthly account.
So you should be able to do this.
Could you try deleting the mobile app and re-downloading it? You may be able to get the option then.
Let me know what happens.
21-03-2018 04:25 PM
I deleted and re-downloaded as you suggested and it worked a treat! Family usage button there and data transferred. Thank you so much 🙂
21-03-2018 05:04 PM
Amazing, glad you're all sorted @justlucy88 🙂
Feel free to come back to the community anytime.
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