Highlighted
by Investigator
Investigator

How do I move data from my 4GEE WiFi mini to my mobile phone through the EE app

How do I move data from my 4GEE WiFi mini to my mobile phone through the EE app?

7 REPLIES 7
by Grand Master
Grand Master

Re: How do I move data from my 4GEE WiFi mini to my mobile phone through the EE

Hi @justlucy88

 

Please read EE guide which explains how. 

 

http://ee.co.uk/help/help-orphan-pages-/data-gifting

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
Highlighted
by Investigator
Investigator

Re: How do I move data from my 4GEE WiFi mini to my mobile phone through the EE

I've already looked through this, butit says to click on 'Family Usage' button which I don't have.....

Highlighted
by
EE Community Support Team

Re: How do I move data from my 4GEE WiFi mini to my mobile phone through the EE

Welcome to the community, @justlucy88

 

Is your number the lead number in your My EE account?

 

Also, are you the account holder?.


A couple of other points to note:-

 

  • You need at least 500MB on your account to make a Data Gift. If everyone’s out of data, get a data add-on in My EE (online or in the app).

 

  • If someone on your account is on your shared plan, you can’t gift data to them. But you can send a Data Gift to yourself, that they can use.

 

For example:

 

  1. Your daughter’s on your shared plan
  2. You’ve both run out of data
  3. Your partner has plenty of data left on their own plan
  4. You move 1 GB data from your partner’s plan to yours
  5. Both you and your daughter have 1 GB data to share

 

Chris

Highlighted
by Investigator
Investigator

Re: How do I move data from my 4GEE WiFi mini to my mobile phone through the EE

Hi Chris,

 

My mobile number is the lead number and I am the account holder. I only have these two devices on my account and have 8gb data on my 4GEE WiFi mini. I was sold it on the understanding it was easy to transfer some of the data each month to my phone!

 

Lucy

Highlighted
by
EE Community Support Team

Re: How do I move data from my 4GEE WiFi mini to my mobile phone through the EE

Thanks for confirming that, @justlucy88.

 

The below statement is in the data gifting terms and conditions:-

 

You will be able to gift data from any Pay Monthly handset, tablet or 4GEE WiFi device to any other Pay Monthly handset, tablet or WiFi device that belongs to the same Pay Monthly account.

 

So you should be able to do this.

 

Could you try deleting the mobile app and re-downloading it? You may be able to get the option then.

 

Let me know what happens.

 

Thanks

 

Chris

Highlighted
by Investigator
Investigator

Re: How do I move data from my 4GEE WiFi mini to my mobile phone through the EE

Hi Chris,

 

I deleted and re-downloaded as you suggested and it worked a treat! Family usage button there and data transferred. Thank you so much 🙂

 

Lucy

Highlighted
by
EE Community Support Team

Re: How do I move data from my 4GEE WiFi mini to my mobile phone through the EE

Amazing, glad you're all sorted @justlucy88 🙂

 

Feel free to come back to the community anytime.

 

Chris 🙂

 

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.