12-08-2017 12:43 PM
I've seen this on another question but it's still not helping me.
I signed up for Apple Music and paid my first month after the 3 months free. EE then text and said I can have 6 months free, I activated this by text and had confirmation of this all being set up. Everything was working well until I had an email off Apple saying it wants payment for my subscription or it will not work. I spoke to apple and they advised me to speak to EE about the problem. I have had no link to make sure the Apple Music is linked to my account. How can I sort this problem?
12-08-2017 02:15 PM
You are still signed up for Apple Music from Apple. You needed to cancel that when you activated the equivalent EE offer.
12-08-2017 02:54 PM
Welcome to the EE Community.
Cancelling on iPhone
Step 1. You'll be notified you have an existing Apple Music membership direct with Apple. Tap OK.
Step 2. From the Apple Music home screen Tap the Apple Music account icon - on the top left corner of the screen.
Step 3. You'll see your Apple Music account page and Tap 'View Apple ID' from the menu.
Step 4. You'll then see your Apple Music account page. Tap 'Manage' from the Subscription menu.
Step 5. On your Apple Music membership account page, switch the 'Automatic Renewal' toggle to OFF.
Cancelling on Android
Step 1. You'll be notified you have an existing Apple Music membership direct with Apple. Select 'OK'.
Step 2. Tap the Navigation menu and then from the Apple Music membership account screen, Tap the arrow to the right of your name.
Step 3. You'll then see your Apple Music account page. Tap 'Manage Membership' from the menu.
Step 4. On your Apple Music account page, choose 'Manage' from the Subscription menu.
Step 5. Swipe left to switch ‘Automatic Renewal’ off.
Hope this helps.
13-08-2017 09:14 AM
Thanks for coming back to us 🙂
Please note the day your subscription with Apple ends.
One day later then text MUSIC to 150 and you will then follow the EE process to get the six months free with us.
Also, you can have the six months free streaming now, by texting STREAM to 150.
You can wait until you can register for EE and run the six months simultaneously with your Apple music with EE.
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