@Tud68 If you got the device yourself from EE and it’s a contract device and you’ve had it longer that 6 month you can use THIS, if you still in your contract period it will cost you £8.99 if your contract has reached its minimum term it will be free.
if the device is a payg device you can get this unlocked using that same form and it will be free to unlock.
if the device is 2nd hand you have to call customer services and you will be charged £8.99 payable via a uk credit/debt card.
You can not use the online form if the device is 2nd hand as the request will fial and the device will not be unlocked.
It takes up to 10 days to process the unlock request.