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16-05-2017 11:08 AM
16-05-2017 11:29 AM
I'm not sure what mobile plan you are currently on, but the data boost is only available on 12 month sim only plans and pay monthly plans. It is not available on the 30 day sim only plans.
I would assume that on or after your first billing date, the 5 GB data boost would be then applied.
16-05-2017 12:25 PM
You should get it within 30 days of your BB going live.
16-05-2017 03:12 PM
Afternoon @callumnewton
As @XRaySpeX advised it can take 30 days to show on your account.
If the 30 days has passed - please give Customer Services a quick call.
They'll be able to check your account.
Pop back and let us know if you get everything sorted.
Thanks - Karen.
18-05-2017 06:27 PM
It did not take long for me to get my extra 5Gb, just about a week.
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