by Hunofbun Investigator
Investigator

How do I find out what speed data I have on my contract?

 
17 REPLIES 17
by Brilliant Contributor
Brilliant Contributor

Re: How do I find out what speed data I have on my contract?

Hello @Hunofbun,

 

Welcome to the community,

 

You can download an app to do a Speedtest, such as Speedtest by Okla. If you do a search in your App Store, you will find it and then run the Speedtest. If you want to check the speed of cellular then make sure you are not connected to wifi, you can also check your wifi speed with the app if you so wish.

by
EE Community Support Team

Re: How do I find out what speed data I have on my contract?

Hi @Hunofbun

 

Welcome to the community. 🙂

 

Is this in relation to a mobile data contract or broadband?

 

We'll do our best to help.

 

Chris

by Hunofbun Investigator
Investigator

Re: How do I find out what speed data I have on my contract?

Thanks! I know that some EE contracts have the faster speed data (generally the more expensive ones!) I was hoping to find out what it is on my contract. Every time I try ringing I'm in a queue for days!! 

by Hunofbun Investigator
Investigator

Re: How do I find out what speed data I have on my contract?

Mobile Data contract 

by Brilliant Contributor
Brilliant Contributor

Re: How do I find out what speed data I have on my contract?

@Hunofbun, EE have had a problem, Sunday, so that no one could contact them, but it should be ok now, although due to a backlog, maybe wait a bit and see if you can get through. I have not usually found I have to wait too long when ringing EE, except when it is a busy time.

 

What did you sign up for, contract wise?  All new contracts with the newer phones are now 4G, 4G EE Max Plans are the fastest, but then that depends where you are.

by
EE Community Support Team

Re: How do I find out what speed data I have on my contract?

Thanks @Hunofabun

 

What is the name of the plan and when did you take it out?

 

You can check both of these through your My EE account.

 

Chris

by Hunofbun Investigator
Investigator

Re: How do I find out what speed data I have on my contract?

Hi, the contract is called 

 

EE 12mth Sim Only £15.99 

 

and i took it out on 8/12/2014

 

thanks! 

Highlighted
by
EE Community Support Team

Re: How do I find out what speed data I have on my contract?

Thanks @Hunofbun

 

There are no maximum speeds set on those plans. 🙂

 

Your SIM will pick up the fastest available 4G.

 

You can check general coverage on our coverage checker and check what speed you're getting by following @Schockwave's advice.

 

Thanks

 

Chris

 

by Hunofbun Investigator
Investigator

Re: How do I find out what speed data I have on my contract?

Thank you! 

 

Do next question, if I'm now thinking of switching to an iPhone contract that had data speed of 60 Mbps will it be a slower response on my phone??! 

by
EE Employee

Re: How do I find out what speed data I have on my contract?

Hi @Hunofbun

 

What is your current speed at the moment when running a speed test?

 

60mbps is a very high speed so you shouldn't experience any slowdown.

 

Many thanks,

 

Lee

by Hunofbun Investigator
Investigator

Re: How do I find out what speed data I have on my contract?

On the speed checker it says 0.94 download & 0.11 upload. So does that mean it's gonna be slower if I switch to a 6mbps contract? Do I need the max speed one?! Oh I'm so confused!! 

by
EE Employee

Re: How do I find out what speed data I have on my contract?

Hi @Hunofbun

 

If you getting them types of speeds, you would not need to worry about the new plan.

 

Many thanks,

 

Lee

by Scholarly Contributor
Scholarly Contributor

Re: How do I find out what speed data I have on my contract?

I would be investigating why your speeds are that slow though. 

 

Those speeds are very slow for 3G let alone 4G

by Hunofbun Investigator
Investigator

Re: How do I find out what speed data I have on my contract?

Realised I was in the room with weakest signal! Did it again & its 2.44 download & 0.61 upload. Is that still poor?! 

by Hunofbun Investigator
Investigator

Re: How do I find out what speed data I have on my contract?

Realised I was in the room with weakest signal! Did it again & its 2.44 download & 0.61 upload. 

by
EE Employee

Re: How do I find out what speed data I have on my contract?

Hi @Hunofbun

 

It does also depend on your area and the level of coverage.

 

Many thanks,

 

Lee

by Brilliant Contributor
Brilliant Contributor

Re: How do I find out what speed data I have on my contract?

It is also a good idea to do the test outside, as it also depends on the type of buiding as well as the surrounding area. 

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