07-03-2018 12:11 AM
I’m in Italy, roaming is activated but I can’t make any calls as I need to deactivate call barring. I’m on a business account with an iPhone 6S. I can’t call 150 how can I deactivate call barring?
07-03-2018 10:11 AM
Thank you for coming to see us in the EE community all the way from Italy.
Apart from the phone problem you are having, I hope you are having a nice vacation
When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.
In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.
I know on this occasion, you were aware that you needed to do this. I know it's not working at the moment for you.
However, we can help.
Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.
If none of the advice in the support article works, you may have an international bar present.
This will need account access at this point.
If you can't access this, then please call customer services from an alternative landline or mobile.
Please let me know how you get on.
07-03-2018 05:39 PM
Hi Richard, thank you for your reply. Roaming was activated and I had to call EE from another phone this morning. They deactivated call barring for me and my phone did work briefly but it is now blocked again. I’m away on business and I can’t make any phone calls. This isn’t good. Can you please get call barring removed! Thank you.
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