Highlighted
by rolanddano Investigator
Investigator

How can i turn on the roaming while I'm abroad

I came for a city break to Italy and I cannot make calls and texts because I'm a new customer and I had no idea that I have to turn on the roaming...

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: How can i turn on the roaming while I'm abroad

@rolanddano

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

View solution in original post

6 REPLIES 6
by Grand Master
Grand Master

Re: How can i turn on the roaming while I'm abroad

You needed to activate roaming on your MyEE a/c before you left. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Ace Contributor
Ace Contributor

Re: How can i turn on the roaming while I'm abroad

HI, 

@rolanddano

Please click here Manage your device

Login your my ee Web account and click on enable roaming. 

Many Thanks 

by
EE Employee

Re: How can i turn on the roaming while I'm abroad

Hi @rolanddano and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

by rolanddano Investigator
Investigator

Re: How can i turn on the roaming while I'm abroad

Read more
Hello Lee,
I choosed a manual network and I tried to make a call but, nope it doesn't help. I have an EE personal account.
by rolanddano Investigator
Investigator

Re: How can i turn on the roaming while I'm abroad

Hello @tahirmian,

I tried, unfortunately there is no this option.

Many thanks

by
EE Employee
Solution

Re: How can i turn on the roaming while I'm abroad

@rolanddano

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

View solution in original post

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